Narrow search
Showing 1 - 10 of 2,617
Cover Image
Taking stock and moving forward : a case for organizational theories in service quality research
Vashishth, Abhishek; Prasad, Manu; Shenoy, Padmavathi; … - In: Services marketing quarterly 42 (2021) 3/4, pp. 208-233
Persistent link: https://www.econbiz.de/10012650012
Cover Image
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola; Virglerová, Zuzana; Adinolfi, Paola - In: The TQM journal : the international review of … 36 (2024) 3, pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Cover Image
Embracing Sustainability Management Through Excellence in Services : Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Pai...
Ciasullo, Maria Vincenza (ed.); Martin, Jacques (ed.);  … - Excellence in Services International Conference <26., … - 2024
The wellbeing enterprise for sustainability: Theory, Tenets, Testing -- The interconnections between digital servitization and sustainability: Current trends and future research directions -- Lean digital culture as an enabler of corporate sustainability performance: The mediating role of...
Persistent link: https://www.econbiz.de/10014583364
Cover Image
The impact of corporate governance mechanisms on audit quality
Talebnia, Ghodratollah; Baghiyan, Fatemeh; Baghiyan, Zahra - In: International journal of economic behavior and … 5 (2017) 4, pp. 87-91
Persistent link: https://www.econbiz.de/10011784323
Cover Image
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour; Golmohammadi, Davood; McFadden, … - In: Journal of operations management 38 (2015), pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Cover Image
Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality
Piha, Lamprini P.; Aulōnitēs, Geōrgios I. - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 304-326
Persistent link: https://www.econbiz.de/10011305997
Cover Image
Better value chains : a matrix for competitive advantage
Hertog, Conrad den - In: Journal of business strategy 35 (2014) 5, pp. 43-48
Persistent link: https://www.econbiz.de/10010469320
Cover Image
Competing on excellence : healthcare strategies for a consumer-driven market
Zuckerman, Alan M.; Coile, Russell C. - 2004
Persistent link: https://www.econbiz.de/10001788292
Cover Image
Die strategische Bonität : ein Ansatz zur ganzheitlichen prospektiven Kreditprüfung im Firmenkundengeschäft
Böcker, Matthias - 2000
Persistent link: https://www.econbiz.de/10001495653