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Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.; Barnes, Donald C. - In: Journal of business research : JBR 68 (2015) 5, pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
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Understanding the relationships of servicescape, value, image, pleasure, and behavioral intentions among hotel customers
Dedeoğlu, Bekir Bora; Kucukergin, Kemal Gurkan; … - In: Journal of travel and tourism marketing 32 (2015), pp. 42-61
Persistent link: https://www.econbiz.de/10011416136
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Exteriorscape : physical surroundings of a service outlet in a shopping mall
Koo, Hyunjung; Kim, Shinyoung; Choi, Sunmee - In: Journal of global scholars of marketing science : … 25 (2015) 2, pp. 153-166
Persistent link: https://www.econbiz.de/10011302916
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The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 3, pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
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Service quality perception and satisfaction in a New Zealand festivalscape : buying behavior effects
Bruwer, Johan - In: Tourism analysis : an interdisciplinary tourism & … 18 (2013) 1, pp. 61-77
Persistent link: https://www.econbiz.de/10009751088
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Comparing the effect of store remodeling on new and existing customers
Dagger, Tracey S.; Danaher, Peter J. - In: Journal of marketing 78 (2014) 3, pp. 62-80
Persistent link: https://www.econbiz.de/10010360426
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Competitive strategy : the link between service characteristics and customer satisfaction
Miles, Patti Collett - In: International journal of quality and service sciences 5 (2013) 4, pp. 395-414
Persistent link: https://www.econbiz.de/10010228592
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The voice-to-technology (V2T) encounter and the call centre servicescape : navigation, spatiality and movement
Ellway, Benjamin P. W. - In: Journal of service management 25 (2014) 3, pp. 349-368
Persistent link: https://www.econbiz.de/10010384973
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Towards an approach to signage management quality (SMQ)
Bonfanti, Angelo - In: The journal of services marketing 27 (2013) 4, pp. 312-321
Persistent link: https://www.econbiz.de/10009788847
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The antedecents of re-purchase intentions : the service quality perspective
Perrone, Anthony; Wong, Ho Yin - In: International journal of services, economics and management 5 (2013) 3, pp. 203-221
Persistent link: https://www.econbiz.de/10010255102