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Offline to online shopping : shift in volition or escape from violation

Duggal, Ekta; Verma, Harsh Vardhan - In: Journal of Indian business research 14 (2022) 3, pp. 339-357

Persistent link: https://www.econbiz.de/10013288126

The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital CRM

Demirel, Demokaan - In: Journal of business economics and management 23 (2022) 3, pp. 507-531

This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...

Persistent link: https://www.econbiz.de/10013259223

Ranking of critical success factors for online retailing by TOPSIS approach

Singh, Shaina; Singh, Rajesh K.; Seth, Nitin - In: International journal of productivity and quality … 21 (2017) 3, pp. 359-374

Persistent link: https://www.econbiz.de/10011751226

Commentary: the unintended consequences of digital service technologies

Rosenbaum, Mark; Walters, Gabby; Edwards, Karen; … - In: The journal of services marketing 36 (2022) 2, pp. 97-109

Persistent link: https://www.econbiz.de/10013407398

A QoS-sensitive model for e-commerce customer behavior

Ghavamipoor, Hoda; Galpayegani, S. Alireza Hashemi; … - In: Journal of research in interactive marketing : … 11 (2017) 4, pp. 380-397

Persistent link: https://www.econbiz.de/10011813290

An examination of the online service-profit chain

Bressolles, Grégory; Durrieu, Francois; Deans, Kenneth R. - In: International journal of retail & distribution management 43 (2015) 8, pp. 727-751

Persistent link: https://www.econbiz.de/10011443498

The impact of value co-creation behaviour within the social media context

Sleilati, Esther Bassil; Sfeir, Cynthia Jabbour - In: Asian journal of business and accounting : AJBA 14 (2021) 1, pp. 33-58

Persistent link: https://www.econbiz.de/10012587270

Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?

Chen, Ja-Shen; Kamalanon, Piyanoot; Janupiboon, Thanyamai P. - In: Service business 16 (2022) 4, pp. 1081-1110

Persistent link: https://www.econbiz.de/10013459534

Validating the potential measures of e-brand trust and e-brand loyalty : an examination using SEM

Raj, Y. Anjel; Hemalatha, J.; Jasim, K. Mohamed - In: International journal of electronic marketing and … 15 (2024) 5, pp. 600-620

Persistent link: https://www.econbiz.de/10015064025

Enhancing patronage intention on online fashion industry in Indonesia : the role of value co-creation, brand image, and e-service quality

Syah, Tantri Yanuar Rahmat; Olivia, Dora - In: Cogent business & management 9 (2022) 1, pp. 1-32

Value co-creation has become an essential strategy in business that encourages customer involvement in creating products that meet customer demands and have superior value. Brand image and e-service quality are still important factors that influence customer decision making in purchasing...

Persistent link: https://www.econbiz.de/10014429178