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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Entscheidung
23,333
Decision
20,100
Theorie
17,387
Theory
17,072
Cognition
11,623
Kognition
11,567
Relationship marketing
9,082
Beziehungsmarketing
9,051
Brand management
7,588
Markenführung
7,544
USA
6,811
Brand image
6,739
Markenimage
6,700
United States
6,477
Experiment
6,294
Customer satisfaction
5,727
Online-Handel
5,591
Online retailing
5,580
Kundenzufriedenheit
5,568
Deutschland
5,501
Soziale Werte
5,499
Social values
5,483
Germany
5,069
Social Web
4,846
Social web
4,843
Online-Marketing
4,522
Internet marketing
4,511
Service quality
4,480
Brand
4,327
Markenartikel
4,316
Einzelhandel
4,191
Retail trade
4,149
Emotion
4,132
Werbewirkung
3,695
Advertising effects
3,657
Electronic Commerce
3,655
Verbraucherverhalten
3,588
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Undetermined
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760
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553
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Graue Literatur
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74
Arbeitspapier
69
Hochschulschrift
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Thesis
49
Conference paper
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Konferenzbeitrag
30
Collection of articles of several authors
12
Sammelwerk
12
Bibliografie enthalten
9
Bibliography included
9
Aufsatzsammlung
5
Collection of articles written by one author
5
Sammlung
5
Case study
4
Fallstudie
4
Konferenzschrift
4
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1
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English
4,357
German
77
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1
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
16
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Grewal, Dhruv
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Hanushek, Eric Alan
7
Jervis, Pamela
7
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National Bureau of Economic Research
5
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Karlsruher Institut für Technologie
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
231
International journal of hospitality management
195
Journal of business research : JBR
122
The journal of services marketing
107
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
78
Services marketing quarterly
66
Journal of travel and tourism marketing
64
The service industries journal
63
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
39
Journal of service management
33
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
Marketing intelligence & planning
19
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ECONIS (ZBW)
4,431
EconStor
5
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1
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1
The fluent online shopping experience
Mosteller, Jill
;
Donthu, Naveen
;
Eroglu, Sevgin
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
Saved in:
2
The impact of customer cognitive competence on online service
decision
-making : an event-related potentials perspective
Wang, Jing
;
Zhao, Meina
;
Zhao, Gang
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 363-380
Persistent link: https://www.econbiz.de/10011741138
Saved in:
3
Overconfident health workers provide lower quality healthcare
Kovacs, Roxanne J.
;
Lagarde, Mylene
;
Cairns, John A.
- In:
Journal of economic psychology : research in economic …
76
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012244286
Saved in:
4
Mean service metrics : biased quality judgment and the customer-server quality gap
Batt, Robert J.
;
Tong, Jordan D.
- In:
Manufacturing & service operations management : M & SOM
22
(
2020
)
5
,
pp. 975-995
Persistent link: https://www.econbiz.de/10012296780
Saved in:
5
judgment and
decision
-making
Hurley, Patrick J.
- In:
Accounting, organizations and society : an …
77
(
2019
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012109294
Saved in:
6
Masculinity and femininity cultural value and service quality
Sarhan, Nael M.
;
Alrawabdeh, Wasfi
;
Istaiteyeh, Rasha M. S.
- In:
International journal of applied business and economic …
13
(
2015
)
1
,
pp. 273-286
Persistent link: https://www.econbiz.de/10011376383
Saved in:
7
Cultural values and consumers' expectations and perceptions of service encounter quality
Karami, Masoud
;
Maleki, Mohamad Mehdi
;
Dubinsky, Alan J.
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
1
,
pp. 2-26
Persistent link: https://www.econbiz.de/10011563845
Saved in:
8
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
9
Customer perceived value in social commerce : an exploration of its antecedents and consequences
Alshibliy, Haitham Hmoud
- In:
Journal of management research
7
(
2015
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10010492966
Saved in:
10
Dimensions of luxury hospitality service personal values in confucian culture : scale development and validation
Nguyen Thi Cam Le
;
Vo Thi Quy
- In:
Journal of international consumer marketing
33
(
2021
)
3
,
pp. 303-318
Persistent link: https://www.econbiz.de/10012515191
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