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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Gil-Pechuán, Ignacio
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Canós-Darós, Lourdes
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Action-based quality management : strategy and tools for continuous improvement
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Revue Gestion 2000 : management & prospective
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ECONIS (ZBW)
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An exploratory study of the determinants of switching and loyalty in prepaid cell phone users : an application of concept mapping
Miranda-Gumucio, Luis
;
Gil-Pechuán, Ignacio
; …
- In:
Service business
7
(
2013
)
4
,
pp. 603-622
Persistent link: https://www.econbiz.de/10010201134
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Implementation methodology of effective governance to ensure the quality of IT service
Gil-Pechuán, Ignacio
;
Pullicino, Patrick
;
García, M. …
- In:
Action-based quality management : strategy and tools …
,
(pp. 175-192)
.
2014
Persistent link: https://www.econbiz.de/10011556881
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3
Concept mapping application to improve the technological services of the public administration
Pons-Morera, Cristina
;
Canós-Darós, Lourdes
; …
- In:
Revue Gestion 2000 : management & prospective
32
(
2015
)
2
,
pp. 61-78
Persistent link: https://www.econbiz.de/10011891112
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