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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Theorie
17,094
Theory
16,760
Incentives
11,455
Emotion
10,689
Anreiz
10,639
Organizational behaviour
9,882
Leistungsanreiz
9,616
Verhalten in Organisationen
9,454
Performance incentive
9,411
Relationship marketing
9,347
Beziehungsmarketing
9,314
Brand management
7,650
Markenführung
7,608
Brand image
6,745
Markenimage
6,708
USA
6,705
United States
6,398
Customer satisfaction
6,019
Kundenzufriedenheit
5,859
Experiment
5,633
Deutschland
5,612
Online-Handel
5,603
Online retailing
5,593
Germany
5,230
Social Web
5,018
Social web
5,014
Service quality
4,852
Online-Marketing
4,576
Internet marketing
4,563
Brand
4,340
Markenartikel
4,329
Einzelhandel
4,229
Retail trade
4,189
Werbewirkung
3,765
Advertising effects
3,725
Prinzipal-Agent-Theorie
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Agency theory
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Graue Literatur
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Arbeitspapier
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Sammelwerk
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8
Sammlung
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Aufsatzsammlung
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Konferenzschrift
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4,702
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105
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Han, Heesup
32
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
Propper, Carol
16
McColl-Kennedy, Janet R.
15
Gong, Taeshik
14
Line, Nathaniel D.
14
Balaji, M. S.
13
Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Quach, Sara
11
Gravelle, Hugh
10
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Park, Jungkun
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Grewal, Dhruv
8
Harun, Ahasan
8
Kim, Woo Gon
8
Seger-Guttmann, Tali
8
Sparks, Beverley
8
Söderlund, Magnus
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
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National Bureau of Economic Research
9
Springer Fachmedien Wiesbaden
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
CRC Press.
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Ernst & Young AG
1
European Society for Opinion and Marketing Research
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nationales Expertenseminar zur Qualitätssicherung <4, 2001, Bonn>
1
OECD
1
Open Evidence <Körperschaft>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
238
International journal of hospitality management
222
Journal of business research : JBR
125
The journal of services marketing
108
International journal of contemporary hospitality management
86
Journal of hospitality marketing & management
79
The service industries journal
69
Services marketing quarterly
68
Journal of travel and tourism marketing
66
Journal of service research : JSR
51
Cogent business & management
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
43
Journal of service management
36
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
32
Journal of service research
29
The international journal of bank marketing : IJBM
29
International journal of services and operations management
27
Journal of air transport management
27
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services, economics and management
26
Journal of strategic marketing
25
Total quality management & business excellence
25
Journal of the Academy of Marketing Science
24
Journal of retailing
23
Journal of service theory and practice
23
European journal of marketing : EJM
22
Journal of Asian finance, economics and business : JAFEB
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Managing service quality : MSQ ; an international journal
21
International journal of business information systems : IJBIS
20
Journal of internet commerce
20
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ECONIS (ZBW)
4,801
EconStor
8
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1
Effects of offering
incentives
for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
2
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
3
Others service experiences : emotions, perceived justice, and behavior
Mattila, Anna
;
Hanks, Lydia
;
Wang, Chenya
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 552-571
Persistent link: https://www.econbiz.de/10010371632
Saved in:
4
How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen
;
Shum, Cass
;
Min, Hyounae
;
Ding, Ye
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310677
Saved in:
5
Happy to see you : the positive effects of in-store service encounters on the satisfaction of older consumers
Berg, Hanna
;
Liljedal, Karina T.
;
Söderlund, Magnus
; …
- In:
The international review of retail, distribution and …
33
(
2023
)
5
,
pp. 479-493
Persistent link: https://www.econbiz.de/10014558954
Saved in:
6
Understanding how satisfactory service relationships can be mutually beneficial in the higher education context
Malhotra, Neeru
;
Frech, Bernadette
;
Leeflang, Peter
; …
- In:
European journal of marketing
57
(
2023
)
2
,
pp. 562-598
Persistent link: https://www.econbiz.de/10013502596
Saved in:
7
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
8
Emotion
regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
9
Customers'
emotion
regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
10
There's not much to tell : the impact of emotional resilience on negative word-of-mouth following service failure
Lteif, Lama
;
Rubin, Dan
;
Ball, Joan P.
;
Lamberton, Cait
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1808-1820
Persistent link: https://www.econbiz.de/10014338326
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