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An opinion-driven decision-support framework for benchmarking hotel service
Park, Jaehun; Lee, Byung Kwon - In: Omega : the international journal of management science 103 (2021), pp. 1-20
Persistent link: https://www.econbiz.de/10012581752
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Quality-driven profitability analysis in service operations
Park, Jaehun; Lee, Byung Kwon; Lim, Sungmook - In: Journal of the Operational Research Society 72 (2021) 7, pp. 1578-1590
Persistent link: https://www.econbiz.de/10012609211
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Factors affecting users' satisfaction and dissatisfaction of OTT services in South Korea
Shin, Sunkyung; Park, Jooyeun - In: Telecommunications policy : the international journal … 45 (2021) 9, pp. 1-10
Persistent link: https://www.econbiz.de/10013350562
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Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting; Park, Younggeun; Park, Jaejin; Zhang, Hao - In: Journal of retailing and consumer services 77 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
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Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung; Yoo, Joon Woo; Cho, Youngju; Park, Heejun - In: Journal of retailing and consumer services 75 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
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The myth of contactless hospitality service : customers' willingness to pay
Hao, Fei; Park, Jinah; Chon, Kaye - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 8, pp. 1478-1502
Persistent link: https://www.econbiz.de/10014424453