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Advancing big data analytics for healthcare service delivery
Iyamu, Tiko - 2023
Healthcare data management : structuration view -- Open technology innovation for healthcare services -- Interaction … with cloud-hosted health data -- A framework for selecting healthcare big data analytics tools -- Interpretivist and … analytics approaches for healthcare big data analytics -- A multi-level approach for healthcare big data analysis …
Persistent link: https://www.econbiz.de/10014022656
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The role of big data analytics in improving the quality of healthcare services in the Italian context : the mediating role of risk management
Basile, Luigi Jesus; Carbonara, Nunzia; Panniello, Umberto - In: Technovation : an international journal of technical … 133 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014552100
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Four decades of research on quality : summarising, trendspotting and looking ahead
Carnerud, Daniel; Bäckström, Ingela - In: Total quality management & business excellence 32 (2021) 9, pp. 1023-1045
Persistent link: https://www.econbiz.de/10012549552
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Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.; Shenoy, Manjula K.; Diwakaruni, Syam S. - In: International journal of electronic customer … 12 (2019) 1, pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
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Big data and service operations
Cohen, Maxime C. - In: Production and operations management : the flagship … 27 (2018) 9, pp. 1709-1723
Persistent link: https://www.econbiz.de/10011970009
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Identifying customer perceived value components and their impact on customer satisfaction using big data analytics
Aghdaie, Fathollah Amiri; Mousavi, Mohsen - In: International journal of productivity and quality … 37 (2022) 3, pp. 344-360
Persistent link: https://www.econbiz.de/10013448954
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The Effect of Big Data on Recommendation Quality : The Example of Internet Search
Schäfer, Maximilian - 2018
Are there economies of scale to data in internet search? This paper is first to use real search engine query logs to empirically investigate how data drives the quality of internet search results. We find evidence that the quality of search results improve with more data on previous searches....
Persistent link: https://www.econbiz.de/10012921888
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The Effect of Big Data on Recommendation Quality. The Example of Internet Search
Schaefer, Maximilian - 2018
Are there economies of scale to data in internet search? This paper is first to use real search engine query logs to empirically investigate how data drives the quality of internet search results. We find evidence that the quality of search results improve with more data on previous searches....
Persistent link: https://www.econbiz.de/10012923699
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Big Data Initiatives in Retail Environments : Linking Service Process Perceptions to Shopping Outcomes
Aloysius, John; Hoehle, Hartmut; Goodarzi, Soheil; … - 2021
Given the enormous amount of data created through customers’ transactions in retail stores, it comes as no surprise that retailers are actively seeking initiatives to leverage big data and offer their customers superior services that provide mutual, previously unattainable benefits....
Persistent link: https://www.econbiz.de/10013251216
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What impacts customer experience for B2B enterprises on using AI-enabled chatbots? : insights from Big data analytics
Kushwaha, Amit Kumar; Kumar, Prashant; Kar, Arpan Kumar - In: Industrial marketing management : the international … 98 (2021), pp. 207-221
Persistent link: https://www.econbiz.de/10013206362