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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Quality management
14,495
Qualitätsmanagement
14,488
Service quality
2,514
Theorie
1,805
Theory
1,799
Product quality
1,588
Produktqualität
1,584
Deutschland
1,460
Germany
1,439
Vorschlagswesen
1,247
Employee suggestion system
1,246
Prozessmanagement
1,140
Business process management
1,103
Standardisierung
1,095
Standardization
1,094
Supply chain
975
Lieferkette
968
Manufacturing industries
886
Customer satisfaction
879
Industrie
875
Kundenzufriedenheit
869
Lean Management
831
Lean management
806
Unternehmenserfolg
757
USA
754
Firm performance
750
United States
747
Lean production
744
Six Sigma
718
Innovationsmanagement
707
Lean Production
706
Innovation
694
Innovation management
680
Performance measurement
673
Performance-Messung
662
Krankenhaus
610
Hospital
595
Beziehungsmarketing
579
Relationship marketing
579
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Online availability
All
Undetermined
1,017
Free
413
Type of publication
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Article
1,931
Book / Working Paper
571
Journal
7
Type of publication (narrower categories)
All
Article in journal
1,767
Aufsatz in Zeitschrift
1,767
Aufsatz im Buch
159
Book section
159
Hochschulschrift
112
Graue Literatur
108
Non-commercial literature
108
Thesis
97
Arbeitspapier
54
Working Paper
54
Collection of articles of several authors
38
Sammelwerk
38
Conference paper
36
Konferenzbeitrag
36
Bibliografie enthalten
31
Bibliography included
31
Case study
28
Fallstudie
28
Konferenzschrift
23
Aufsatzsammlung
19
Amtsdruckschrift
18
Government document
18
Conference proceedings
15
Lehrbuch
9
Handbook
8
Handbuch
8
Textbook
8
Nachschlagewerk
3
Reference book
3
Advisory report
2
Bibliografie
2
Glossar enthalten
2
Glossary included
2
Gutachten
2
Mehrbändiges Werk
2
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2
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2
CD-ROM, DVD
1
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1
Elektronischer Datenträger
1
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English
2,193
German
321
Czech
1
French
1
Polish
1
Spanish
1
Author
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Bruhn, Manfred
32
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Dreyer, Axel
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
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Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Friedrich-Alexander-Universität Erlangen-Nürnberg / Institut für Freie Berufe
1
Friedrich-Ebert-Stiftung / Abteilung Arbeit und Sozialpolitik
1
Fördergesellschaft Marketing an der Universität Augsburg
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
IT Service Management Forum Deutschland
1
Institut der Deutschen Wirtschaft Köln / Hauptabteilung Bildung und Gesellschaftswissenschaften
1
Leuphana Universität Lüneburg
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
71
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
58
Quality management journal : QMJ
47
Total quality management & business excellence
44
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
24
Auditing : a journal of practice & theory
22
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
20
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of contemporary hospitality management
13
International journal of production economics
13
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services and operations management : IJSOM
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
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ECONIS (ZBW)
2,509
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1
How Lean Six Sigma Principles improve hospital performance
Honda, Ana Carolina
;
Bernardo, Vitor Zanetti
;
Gerolamo, …
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 70-82
Persistent link: https://www.econbiz.de/10012309062
Saved in:
2
Continuous improvement planning through sustainability assessment of product-service systems
Negri, Elisa
;
Holgado, Maria
;
Wagner, Dirk
;
Grefrath, …
- In:
International journal of productivity and quality …
18
(
2016
)
2/3
,
pp. 168-190
Persistent link: https://www.econbiz.de/10011582369
Saved in:
3
How Lean Six Sigma principles improve hospital performance
Honda, Ana Carolina
;
Bernardo, Vitor Zanetti
;
Gerolamo, …
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 70-82
Persistent link: https://www.econbiz.de/10011976324
Saved in:
4
Continuous improvement practice and the stages of service operations competitiveness : a hospital case study
Teixeira, André L.
;
Alliprandini, Dário H.
;
Aparecida …
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10013448922
Saved in:
5
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
6
A systematic literature review of Six Sigma practices in education
Cudney, Elizabeth A.
;
Elrod, Cassandra C.
;
Stanley, Sarah M.
- In:
International journal of six sigma and competitive …
8
(
2013/14
)
3/4
,
pp. 163-175
Persistent link: https://www.econbiz.de/10011346396
Saved in:
7
Continuous Improvement : Qualität optimieren und Kundenzufriedenheit garantieren
Kasulke, Stephan
- In:
Kundenzufriedenheit im IT-Outsourcing : das Optimum …
,
(pp. 41-52)
.
2014
Persistent link: https://www.econbiz.de/10010355833
Saved in:
8
Quality evaluation of residential houses : the development of a real-time quality assessment tool
Menicou, Michalis
;
Vassiliou, Vassos
;
Charalambides, Marios
- In:
International journal of quality and innovation
2
(
2012/14
)
1
,
pp. 80-104
Persistent link: https://www.econbiz.de/10009791788
Saved in:
9
Bessant's continuous improvement model : revisiting and revising
Fryer, Karen
;
Ogden, Susan
;
Anthony, Jiju
- In:
International journal of public sector management : IJPSM
26
(
2013
)
6
,
pp. 481-494
Persistent link: https://www.econbiz.de/10009792441
Saved in:
10
Continuous quality improvement in a Maltese hospital using logical framework analysis
Buttigieg, Sandra C.
;
Gauci, Dorothy
;
Dey, Prasanta Kumar
- In:
Journal of health organization and management
30
(
2016
)
7
,
pp. 1026-1046
Persistent link: https://www.econbiz.de/10011550695
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