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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,816
Konsumentenverhalten
81,366
Experiment
44,329
Schweden
42,700
Supply chain
36,905
Lieferkette
36,234
Theorie
28,110
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27,723
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26,619
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10,662
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8,024
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7,888
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7,832
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7,790
Brand image
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Markenimage
6,861
Online-Handel
6,057
Online retailing
6,044
Lieferantenmanagement
6,017
Supplier relationship management
6,009
Customer satisfaction
5,971
Kundenzufriedenheit
5,803
Einzelhandel
5,486
Retail trade
5,379
Social Web
5,212
Social web
5,208
Service quality
4,917
Online-Marketing
4,736
Internet marketing
4,721
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4,718
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4,714
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4,559
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849
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Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Bloom, Nicholas
10
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Lemos, Renata
9
Sadun, Raffaella
9
Van Reenen, John
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Bujisic, Milos
8
Edvardsson, Bo
8
Harun, Ahasan
8
Kim, Woo Gon
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Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
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National Bureau of Economic Research
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
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Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nationalekonomiska Institutionen <Lund>
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Nordic Council of Ministers
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Taylor and Francis.
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
235
International journal of hospitality management
212
Journal of business research : JBR
121
The journal of services marketing
107
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
The service industries journal
68
Services marketing quarterly
66
Journal of travel and tourism marketing
64
Cogent business & management
48
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
International journal of quality and service sciences
38
Service business
38
Journal of service management
33
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
The international journal of bank marketing : IJBM
32
International journal of services and operations management
31
The TQM journal : the international review of organizational improvement
30
Journal of air transport management
29
Journal of service research
28
International journal of services, economics and management
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of hospitality and tourism insights
26
Psychology & marketing
26
Journal of strategic marketing
24
Total quality management & business excellence
24
International journal of quality & reliability management
23
Journal of retailing
23
European journal of marketing : EJM
22
International journal of services and operations management : IJSOM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Quality management journal : QMJ
21
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,860
EconStor
6
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1
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1
The impact of service quality and customer satisfaction on consumer spending in wineries
Lee, Kyuho
;
Madanoglu, Melih
;
Ha, Inhyuck
;
Fritz, Anisya
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 248-260
Persistent link: https://www.econbiz.de/10012483671
Saved in:
2
Design antecedents of telepresence in virtual service environments
Orth, Ulrich R.
;
Lockshin, Lawrence S.
;
Spielmann, Nathalie
- In:
Journal of service research
22
(
2019
)
2
,
pp. 202-218
Persistent link: https://www.econbiz.de/10012007447
Saved in:
3
Wine
tourist engagement with the winescape : scale development and validation
Thomas, Ben
;
Quintal, Vanessa Ann
;
Phau, Ian
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
5
,
pp. 793-828
Persistent link: https://www.econbiz.de/10011912763
Saved in:
4
Does quality pay off? : "superstar" wines and the uncertain price premium across quality grades
Castriota, Stefano
;
Corsi, Stefano
;
Frumento, Paolo
; …
- In:
Journal of wine economics
17
(
2022
)
2
,
pp. 141-158
Persistent link: https://www.econbiz.de/10013367232
Saved in:
5
Dimensions and outcomes of experience quality in tourism : the case of Port
wine
cellars
Fernandes, Teresa
;
Cruz, Mariana
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
Saved in:
6
Wine
attributes, perceived risk and online
wine
purchase intention : the cross-level interaction effects of website quality
Cho, Meehee
;
Bonn, Mark Andrew
;
Kang, Sora
- In:
International journal of hospitality management
43
(
2014
),
pp. 108-120
Persistent link: https://www.econbiz.de/10010427928
Saved in:
7
Enhancing consumer value in
wine
tourism
Carlsen, Jack
;
Boksberger, Philipp
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
1
,
pp. 132-144
Persistent link: https://www.econbiz.de/10010482866
Saved in:
8
Wine
tourism : from winescape to cellardoorscape
Williams, Kim M.
- In:
Tourism analysis : an interdisciplinary tourism & …
26
(
2021
)
2/3
,
pp. 245-248
Persistent link: https://www.econbiz.de/10012617346
Saved in:
9
Identifying attributes of wineries that increase visitor satisfaction and dissatisfaction : applying an aspect extraction approach to online reviews
Shin, Seunghun
;
Nicolau, Juan Luis
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013271648
Saved in:
10
Screw versus cork? : new directions on quality perceptions from the perspective of Austrian
wine
consumers
König, Bettina
;
Pfeiffer, Christian
;
Wieschhoff, Marcus
; …
- In:
International journal of wine business research
34
(
2022
)
3
,
pp. 410-426
Persistent link: https://www.econbiz.de/10013361911
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