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Social trust and internal control quality : evidence from China

Li, Han - In: International journal of financial research 8 (2017) 2, pp. 92-104

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The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry

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Service system transformation through service design : linking analytical dimensions and service design approaches

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Dynamic quality decisions of software-as-a-service providers based on customer perception

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Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market

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Assessment of Shopping Mall Customers’ Experience through Criteria of Attractiveness in Tier-II and Tier-III Cities of India : An Exploratory Study

Gupta, Ashish; Mishra, Vaibhav; Tandon, Anushree - 2021

The present research attempts to develop a theoretical framework for the assessment of shopping mall customer experience dimensions. It further classifies the variables associated with retail experiences that may attract customers in Tier-II and Tier- III cities towards the malls. Exhaustive...

Persistent link: https://www.econbiz.de/10013214892

Factors influencing adoption of relationship marketing practices for overall growth of firm : an ISM-based model validation

Gupta, Ashish; Sahu, G. P. - In: International journal of electronic customer … 7 (2013) 1, pp. 21-44

Persistent link: https://www.econbiz.de/10009783142

Factors influencing adoption of relationship marketing practices for overall growth of firm : an ISM-based model validation

Gupta, Ashish; Sahu, G. P. - In: International journal of electronic customer … 7 (2013) 1, pp. 21-44

Persistent link: https://www.econbiz.de/10010184750