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Measuring service experience : applying the satisfaction with travel scale in public transport
Olsson, Lars E.; Friman, Margareta; Pareigis, Jörg; … - In: Journal of retailing and consumer services 19 (2012) 4, pp. 413-418
Persistent link: https://www.econbiz.de/10009571283
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Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg; Echeverri, Per; Edvardsson, Bo - In: Journal of service management 23 (2012) 5, pp. 677-695
Persistent link: https://www.econbiz.de/10009666543
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Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg; Edvardsson, Bo; Enquist, Bo - In: International journal of quality and service sciences 3 (2011) 1, pp. 110-124
Persistent link: https://www.econbiz.de/10009012257