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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Anthropomorphism
114
Concept of man
88
Menschenbild
88
Consumer behaviour
79
Konsumentenverhalten
79
anthropomorphism
65
Artificial intelligence
36
Künstliche Intelligenz
30
Beziehungsmarketing
28
Brand image
28
Markenimage
28
Relationship marketing
28
Advertising effects
23
Werbewirkung
23
Brand management
21
Markenführung
21
Robot
21
Roboter
21
Emotion
18
Service quality
16
Customer service
15
Customer satisfaction
13
Kundenzufriedenheit
13
artificial intelligence
13
Advertising
12
Kundenservice
12
Werbung
12
Brand
11
Homo Oeconomicus
11
Homo economicus
11
Markenartikel
11
Personality psychology
11
Persönlichkeitspsychologie
11
Behavioral economics
10
Verhaltensökonomik
10
Nachhaltige Entwicklung
9
Service robots
9
Sustainable development
9
Chatbot
8
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Undetermined
12
Free
4
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Article
16
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Aufsatz in Zeitschrift
16
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English
16
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Mattila, Anna S.
4
Choi, Sungwoo
2
Doorn, Jenny van
2
Fan, Alei
2
Liu, Qing
2
Wu, Luorong
2
Ahmed, Selim
1
Anaya-Sánchez, Rafael
1
Belanche, Daniel
1
Blut, Markus
1
Bolton, Lisa E.
1
Brock, Christian
1
Casaló, Luis V.
1
Chakravarthi, Srikumar
1
Chang, Yaping
1
Chiang, Ai-Hsuan
1
D'Angelo, Alfredo
1
Della Corte, Valentina
1
Fang, Xiang
1
Flavián Blanco, Carlos
1
Grewal, Dhruv
1
Gursoy, Dogan
1
Holthöwer, Jana
1
How, Leong Kuok
1
Kadir, Baharudin
1
Kim, Hyunsu
1
Leong, Daniel Chong Ka
1
Li, Yi
1
Li, You
1
Liang, Zhehao
1
Lo, Yu-Ju
1
M. F. Shamsudin
1
Mende, Martin
1
Miao, Li
1
Molinillo, Sebastian
1
Murali Raman
1
Pradeep Paraman
1
Prisco, Anna
1
Rejón-Guardia, Francisco
1
Sanmugam Annamalah
1
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International journal of hospitality management
3
Journal of the Academy of Marketing Science
2
Technological forecasting & social change : an international journal
2
European journal of marketing
1
International journal of consumer studies
1
Journal of hospitality marketing & management
1
Journal of marketing research
1
Journal of open innovation : technology, market, and complexity
1
Journal of service research
1
Service business
1
The journal of services marketing
1
The service industries journal
1
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ECONIS (ZBW)
16
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1
Understanding
anthropomorphism
in service provision : a meta-analysis of physical robots, chatbots, and other AI
Blut, Markus
;
Wang, Cheng
;
Wünderlich, Nancy V.
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
4
,
pp. 632-658
Persistent link: https://www.econbiz.de/10012587368
Saved in:
2
When does technology
anthropomorphism
help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
3
Does
anthropomorphism
influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
4
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
5
Service robots rising : how humanoid robots influence service experiences and elicit compensatory consumer responses
Mende, Martin
;
Scott, Maura L.
;
Doorn, Jenny van
; …
- In:
Journal of marketing research
56
(
2019
)
4
,
pp. 535-556
Persistent link: https://www.econbiz.de/10012177580
Saved in:
6
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
7
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
8
Emotion and service quality of anthropomorphic robots
Chiang, Ai-Hsuan
;
Trimi, Silvana
;
Lo, Yu-Ju
- In:
Technological forecasting & social change : an …
177
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013345759
Saved in:
9
Effect of customer's perception on service robot acceptance
Li, Yi
;
Wang, Chongli
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1241-1261
Persistent link: https://www.econbiz.de/10013328268
Saved in:
10
Robots do not judge : service robots can alleviate embarrassment in service encounters
Holthöwer, Jana
;
Doorn, Jenny van
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 767-784
Persistent link: https://www.econbiz.de/10014326641
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