Similar Search Results

Outpatient appointment block scheduling under patient heterogeneity and patient no-shows

Lee, Seung Jun; Heim, Gregory R.; Sriskandarajah, Chelliah - In: Production and operations management : the flagship … 27 (2018) 1, pp. 28-48

Persistent link: https://www.econbiz.de/10011970049

A ripple effect in prehospital stroke patient care

Lee, Brandon W.; Yoon, Jiho; Lee, Seung Jun - In: International journal of production research 59 (2021) 1, pp. 168-187

Persistent link: https://www.econbiz.de/10012425116

Cost-quality tradeoff in healthcare : does it affect patient experience?

Venkataraman, Sriram - In: Quality management journal : QMJ 22 (2015) 3, pp. 38-45

Persistent link: https://www.econbiz.de/10011311092

Process drivers of e-service quality : analysis of data from an online rating site

Heim, Gregory R.; Field, Joy M. - In: Journal of operations management 25 (2007) 5, pp. 962-984

Persistent link: https://www.econbiz.de/10003533547

Impact of customer traffic and service process outsourcing levels on e-retailer operational performance

Perdikaki, Olga; Peng, David Xiaosong; Heim, Gregory R. - In: Production and operations management : an international … 24 (2015) 11, pp. 1794-1811

Persistent link: https://www.econbiz.de/10011411923

Hospital Quality, Medical Charge Variation, and Patient Care Efficiency : Implications for Bundled Payment Reform Models

Youn, Seokjun - 2018

Persistent link: https://www.econbiz.de/10012935168

Impact of Customer Traffic and Service Process Outsourcing Levels on E-Retailer Operational Performance

Perdikaki, Olga - 2018

Many service firms deliver services via a mix of internally developed and delivered (i.e., insourced) and externally developed and delivered (i.e., outsourced) service processes. Service process outsourcing is especially common in e-retailing. Portions of e-retail customer ordering processes and...

Persistent link: https://www.econbiz.de/10012934983

An empirical examination of surgeon experience, surgeon rating, and costs in perioperative services

Venkataraman, Sriram; Fredendall, Lawrence D.; Taaffe, … - In: Journal of operations management 61 (2018), pp. 68-81

Persistent link: https://www.econbiz.de/10011932710

The influence of cost and quality priorities on the propensity to outsource production

Gray, John V.; Roth, Aleda V.; Tomlin, Brian - In: Decision sciences : DS 40 (2009) 4, pp. 697-726

Persistent link: https://www.econbiz.de/10003925878

Service orientation : the derivation of underlying constructs and measures

Oliveira, Pedro; Roth, Aleda V. - In: International journal of operations & production … 32 (2012) 2, pp. 156-190

Persistent link: https://www.econbiz.de/10009515334