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The impact of hospital customer orientation on burnout of public hospital service workers in New Zealand

Rod, Michel; Ashill, Nicholas - In: Journal of strategic marketing 23 (2015) 3, pp. 189-208

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Auswirkungen des Wettbewerbs auf Kosten und Qualität in der Medizin am Beispiel der Versorgung der koronaren Herzkrankheit

Lauterbach, Karl - In: Wettbewerb in der gesetzlichen Krankenversicherung : …, (pp. 83-97). 1999

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Essays on behavioral healthcare (operations) management

Eilermann, Kerstin - 2021

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Does high workload reduce the quality of healthcare? : evidence from rural Senegal

Kovacs, Roxanne J.; Lagarde, Mylene - In: Journal of health economics 82 (2022), pp. 1-15

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Antecedents of the client's trust in low- versus high-consequence decisions

Terres, Mellina da Silva; Santos, Christiane Pizzutti dos; … - In: The journal of services marketing 29 (2015) 1, pp. 26-37

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Overconfident health workers provide lower quality healthcare

Kovacs, Roxanne J.; Lagarde, Mylene; Cairns, John A. - In: Journal of economic psychology : research in economic … 76 (2020), pp. 1-11

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Dynamic assignment of patients to primary and secondary inpatient units : is patience a virtue?

Kilinc, Derya; Saghafian, Soroush; Traub, Stephen - 2017

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Service line structure and decision-maker attention in three health systems : implications for patient-centered care

Louis, Christopher J.; Clark, Jonathan R.; Gray, Barbara L. - In: Health care management review : HCM review 44 (2019) 1, pp. 41-56

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Service providers' decision to use ethics committees and consultation in complex services

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Role of Bottom-Up Decision Processes in Improving the Quality of Health Care Delivery : A Contingency Perspective

Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T. - 2015

Recent changes to health care reimbursements policy mandate hospitals to improve simultaneously on conformance and experiential quality. Conformance quality measures the level of caregivers’ adherence to evidence-based standards of care while experiential quality measures the level of...

Persistent link: https://www.econbiz.de/10014135584

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