//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Work process-related lead user...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Customer integration
3,941
Kundenintegration
3,940
Beziehungsmarketing
1,462
Relationship marketing
1,460
Consumer behaviour
1,029
Konsumentenverhalten
1,029
Betriebliche Wertschöpfung
1,011
Value creation
1,011
Innovationsmanagement
1,009
Innovation management
1,003
Innovation
911
Social Web
884
Social web
884
Produktentwicklung
609
New product development
586
Self-efficacy
538
self-efficacy
451
Service quality
379
Internet marketing
366
Online-Marketing
366
Brand management
365
Markenführung
365
Customer satisfaction
341
Kundenzufriedenheit
341
Value co-creation
325
Kundenwert
313
Customer value
311
Service-Dominant Logic
310
Service-dominant logic
310
Persönlichkeitspsychologie
299
Personality psychology
297
Co-creation
261
Lieferantenmanagement
258
Supplier relationship management
258
Arbeitsverhalten
244
Work behaviour
244
Business start-up
213
Unternehmensgründung
213
Entrepreneurship
208
more ...
less ...
Online availability
All
Undetermined
256
Free
36
Type of publication
All
Article
356
Book / Working Paper
20
Type of publication (narrower categories)
All
Article in journal
347
Aufsatz in Zeitschrift
347
Aufsatz im Buch
11
Book section
11
Case study
4
Fallstudie
4
Hochschulschrift
4
Collection of articles of several authors
3
Graue Literatur
3
Non-commercial literature
3
Sammelwerk
3
Aufsatzsammlung
2
Thesis
2
Arbeitspapier
1
Interview
1
Lehrbuch
1
Textbook
1
Working Paper
1
more ...
less ...
Language
All
English
366
German
10
Author
All
Hollebeek, Linda D.
7
Le Nguyen Hau
7
Pham Ngoc Thuy
7
Edvardsson, Bo
4
Elg, Mattias
4
Engström, Jon
4
Mahr, Dominik
4
Palumbo, Rocco
4
Witell, Lars
4
Auh, Seigyoung
3
Berenguer Contrí, Gloria
3
Carbonell, Pilar
3
Islam, Jamid Ul
3
Kandampully, Jay
3
Khan, Imran
3
McColl-Kennedy, Janet R.
3
Mengüç, Bülent
3
Osei-Frimpong, Kofi
3
Rather, Raouf Ahmad
3
Tronvoll, Bård
3
Altinay, Levent
2
Andreu, Luisa
2
Annarumma, Carmela
2
Anning-Dorson, Thomas
2
Balaji, M. S.
2
Boadi, Evans Asante
2
Brady, Michael K.
2
Büttgen, Marion
2
Cassia, Fabio
2
Chen, Ja-Shen
2
Chen, Sandy C.
2
Cheung, Fung Yi Millissa
2
Choi, Laee
2
Ciuchita, Robert
2
Conduit, Jodie
2
Cossío-Silva, Francisco-José
2
Daunt, Kate L.
2
Dong, Beibei
2
Gabbott, Mark
2
Gohary, Ali
2
more ...
less ...
Institution
All
International Conference on Services Management <North Cyprus)>
1
Published in...
All
Journal of retailing and consumer services
22
Journal of business research : JBR
17
Journal of service management
15
International journal of hospitality management
14
The service industries journal
13
The journal of services marketing
11
Service business
9
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Public management review
7
Journal of the Academy of Marketing Science
6
European journal of marketing : EJM
5
International journal of quality and service sciences
5
Journal of hospitality and tourism insights
5
Journal of service research
5
Journal of service research : JSR
5
Marketing intelligence & planning
5
European journal of marketing
4
International journal of business information systems : IJBIS
4
Journal of hospitality marketing & management
4
Journal of service theory and practice : JSTP
4
Technological forecasting & social change : an international journal
4
The journal of business & industrial marketing
4
Australasian marketing journal
3
Cogent business & management
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
3
Journal of health organization and management
3
Journal of service theory and practice
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Australian journal of management
2
International journal of bank marketing
2
International journal of business innovation and research : IJBIR
2
International journal of consumer studies
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of market research
2
International journal of productivity and quality management : IJPQM
2
International journal of public sector management : IJPSM
2
more ...
less ...
Source
All
ECONIS (ZBW)
376
Showing
1
-
10
of
376
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The role of climate : implications for service employee engagement and customer service performance
Mengüç, Bülent
;
Auh, Seigyoung
;
Yeniaras, Volkan
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 428-451
Persistent link: https://www.econbiz.de/10011685008
Saved in:
2
Impact of website interface on customer experience and engagement intention in online hotel booking
Le, Tran-Thien-Y.
;
Chen, Ja-Shen
- In:
International journal of information systems in the …
14
(
2022
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012799971
Saved in:
3
Enabling customer co-creation behavior at a distance : the case of patients using self-monitoring handheld devices in healthcare
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 99-123
Persistent link: https://www.econbiz.de/10013172567
Saved in:
4
How does customer cooperation affect employees' prosocial service behavior in upscale Chinese hotels? : an affective social exchange perspective
Wang, Ying
;
Zhang, Yun
;
Xu, Feng Zeng
- In:
International journal of contemporary hospitality management
34
(
2022
)
6
,
pp. 2071-2091
Persistent link: https://www.econbiz.de/10013412530
Saved in:
5
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
6
Co-design : from expert- to user-driven ideas in public service design
Trischler, Jakob
;
Dietrich, Timo
;
Rundle-Thiele, Sharyn
- In:
Public management review
21
(
2019
)
11
,
pp. 1595-1619
Persistent link: https://www.econbiz.de/10012178883
Saved in:
7
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
8
Analysis of teachers' task and extra-role performance under different autonomy regimes
Duyar, Ibrahim
;
Ras, Nancy
;
Pearson, Carolyn L.
- In:
The international journal of productivity and …
64
(
2015
)
4
,
pp. 499-522
Persistent link: https://www.econbiz.de/10011302851
Saved in:
9
Exploring the associations between standards for service delivery (organisational cultue) co-worker support, self-efficacy, job satisfaction and customer orientation in the real es...
Gountas, Sandra
;
Gountas, John
;
Mavondo, Felix T.
- In:
Australian journal of management
39
(
2014
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10010353524
Saved in:
10
A socio-cognitive approach to customer adherence in health care
Snell, Lan
;
White, Lesley
;
Dagger, Tracey
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 496-521
Persistent link: https://www.econbiz.de/10010371637
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->