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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Loyalty
837
Relationship marketing
816
Beziehungsmarketing
799
Consumer behaviour
662
Konsumentenverhalten
646
loyalty
600
Customer satisfaction
560
Kundenzufriedenheit
534
Service quality
325
Satisfaction
251
satisfaction
176
cognitive dissonance
155
Vertrauen
147
Confidence
146
Brand image
125
Kognition
122
Markenimage
121
Brand management
116
Markenführung
115
Cognition
114
Trust
107
trust
91
Cognitive dissonance
87
Holiday behaviour
87
Urlaubsverhalten
87
Einzelhandel
83
Retail trade
83
Tourism
67
Online retailing
65
Online-Handel
65
Experiment
64
Emotion
62
Tourismus
61
Brand
59
E-commerce
59
Electronic Commerce
57
Markenartikel
53
Tourism marketing
50
Tourismusmarketing
50
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Undetermined
189
Free
41
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Article
303
Book / Working Paper
6
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Article in journal
303
Aufsatz in Zeitschrift
303
Graue Literatur
5
Non-commercial literature
5
Arbeitspapier
3
Conference paper
3
Konferenzbeitrag
3
Working Paper
3
Collection of articles of several authors
1
Conference proceedings
1
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1
Sammelwerk
1
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English
309
Author
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Assaker, Guy
4
Marimon, Frederic
4
Ahrholdt, Dennis C.
3
Al-Hawary, Sulieman Ibraheem Shelash
3
Cheah, Jun-Hwa
3
Cho, Yoon C.
3
Han, Heesup
3
Levy, Shalom
3
Makanyeza, Charles
3
Ringle, Christian M.
3
Roberts-Lombard, Mornay
3
Suhartanto, Dwi
3
Abou-Shouk, Mohamed A.
2
Ahmed, Waqar
2
Arsalan Najmi
2
Arteaga-Moreno, Francisco
2
Azmin Azliza Aziz
2
Bernal-García, Ainara
2
Bernardo, Merce
2
Cervera-Taulet, Amparo
2
Chahal, Hardeep
2
Del Chiappa, Giacomo
2
Dutta, Kamani
2
El Haddad, Rania
2
El-Geneidy, Ahmed
2
Gallarza, Martina G.
2
García-Fernández, Jerónimo
2
Ghosh, Tathagata
2
Gil Saura, Irene
2
Goh, Ben
2
Gudergan, Siegfried
2
Gálvez-Ruíz, Pablo
2
Hashim, Fariza
2
Hiram Ting
2
Howat, Gary
2
Hyun, Sunghyup Sean
2
Jaiyeoba, Olumide Olasimbo
2
Juga, Jari
2
Juntunen, Jouni
2
Juntunen, Mari
2
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Journal of retailing and consumer services
14
Journal of travel and tourism marketing
9
The journal of services marketing
9
International journal of hospitality management
8
Services marketing quarterly
8
Journal of business research : JBR
7
Journal of hospitality marketing & management
7
The service industries journal
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
The international journal of bank marketing : IJBM
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
International journal of business excellence
4
International journal of services and operations management : IJSOM
4
Sport management review
4
International journal of quality & reliability management
3
International journal of quality and service sciences
3
International journal of services, economics and management
3
Journal for global business advancement : JGBA
3
Marketing intelligence & planning
3
Service business
3
Total quality management & business excellence
3
Corporate reputation review
2
Enlightening tourism : ET ; a pathmaking journal
2
Eurasian business review
2
Expert journal of marketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of bank marketing
2
International journal of business and globalisation : IJBG
2
International journal of economic perspectives : IJEP
2
International journal of economics and business research
2
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management
2
International journal of sport management and marketing : IJSMM
2
International review on public and non-profit marketing
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of air transport management
2
Journal of business & economics research
2
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
2
Journal of hospitality and tourism insights
2
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ECONIS (ZBW)
309
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1
The impact of perceived quality of after-sale services on post-purchase evaluation outcomes of passenger automobiles customers in Egypt
Fouad, Heba
;
Kortam, Wael
- In:
International journal of business and emerging markets …
9
(
2017
)
2
,
pp. 148-173
Persistent link: https://www.econbiz.de/10011776070
Saved in:
2
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
3
Cognitive dissonance and auditor professional skepticism
Adikaram, Ruwan
;
Higgs, Julia L.
- In:
Managerial auditing journal
39
(
2024
)
1
,
pp. 71-110
Persistent link: https://www.econbiz.de/10014473322
Saved in:
4
Exploring the process of customer engagement, self-brand connections and
loyalty
Naumann, Kay
;
Bowden, Jana
- In:
Problems and perspectives in management : PPM ; …
13
(
2015
)
1
,
pp. 56-66
Persistent link: https://www.econbiz.de/10010516997
Saved in:
5
Measurement and impact of customer experience in banking sector
Chahal, Hardeep
;
Dutta, Kamani
- In:
Decision
42
(
2015
)
1
,
pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
Saved in:
6
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
7
Integrating social issues and customer engagement to drive
loyalty
in a service organisation
O'Brien, Ingrid M.
;
Jarvis, Wade
;
Soutar, Geoffrey N.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 547-559
Persistent link: https://www.econbiz.de/10011418367
Saved in:
8
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
9
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
10
Loyalty
, quality and satisfaction in FMCG retail market does
loyalty
in retailing exist?
Nessim, Kattysamir
;
Thurn, Emmie
;
Gustafsson, David
; …
- In:
Inventi impact: retailing & consumer services
(
2015
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10011377364
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