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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,205
Konsumentenverhalten
80,725
Einzelhandel
17,808
Lieferantenmanagement
17,526
Supplier relationship management
17,483
Energiewirtschaft
16,788
Energiepolitik
15,626
Theorie
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Theory
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11,374
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11,352
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9,000
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8,757
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8,713
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8,155
Brand management
8,033
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7,989
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6,850
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6,815
Energiemarkt
6,681
Supply chain
6,588
Lieferkette
6,584
Online-Handel
6,326
Online retailing
6,311
Customer satisfaction
6,266
Kundenzufriedenheit
6,098
Electronic Commerce
5,411
E-commerce
5,243
Energy market
5,176
Social Web
4,992
Social web
4,990
Service quality
4,917
Online-Marketing
4,719
Internet marketing
4,707
Markenartikel
4,521
Brand
4,518
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Sammelwerk
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11
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Bibliography included
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Sharma, Piyush
13
Gong, Taeshik
12
Jang, Soocheong
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Propper, Carol
11
Sreejesh, S.
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wirtz, Jochen
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Torres, Edwin N.
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Edvardsson, Bo
7
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National Bureau of Economic Research
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IGI Global
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OECD
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Center for Service Excellence
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IT Service Management Forum Deutschland
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Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
QUIS <11, 2009, Wolfsburg>
1
RWTH Aachen
1
Shaker Verlag
1
Springer Fachmedien Wiesbaden
1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Verlag Dr. Kovač
1
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Journal of retailing and consumer services
244
International journal of hospitality management
216
Journal of business research : JBR
132
The journal of services marketing
118
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
77
Services marketing quarterly
71
The service industries journal
67
Journal of travel and tourism marketing
64
Journal of service research : JSR
53
Cogent business & management
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
Service business
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Journal of service management
39
Asia Pacific journal of marketing and logistics
33
Industrial marketing management : the international journal for industrial and high-tech firms
31
International journal of services and operations management
31
Tourism management : research, policies, practice
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
30
Psychology & marketing
29
Journal of air transport management
28
Journal of service research
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services, economics and management
27
Journal of retailing
26
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
25
Journal of hospitality and tourism insights
24
Journal of strategic marketing
24
European journal of marketing : EJM
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
International journal of quality & reliability management
22
International journal of retail and distribution management
22
International journal of services and operations management : IJSOM
22
Journal of the Academy of Marketing Science
22
International journal of retail & distribution management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
21
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ECONIS (ZBW)
4,866
EconStor
5
OLC EcoSci
1
USB Cologne (EcoSocSci)
1
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1
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
2
,
pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
Saved in:
2
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
3
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
4
An investigation into service quality-customer loyalty relationship : the moderating influences
Srivastava, Medha
;
Rai, Alok Kumar
- In:
Decision
41
(
2014
)
1
,
pp. 11-31
Persistent link: https://www.econbiz.de/10010367910
Saved in:
5
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
6
The effects of relationship benefit on relationship quality and store loyalty from convergence environments : NPS analysis and moderating effects
Jang, Jae Hun
;
Kim, Sam Won
;
Lee, Yang Sun
;
Kim, Jongsung
- In:
Electronic commerce research
13
(
2013
)
3
,
pp. 291-315
Persistent link: https://www.econbiz.de/10010221239
Saved in:
7
The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho
;
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
Journal of business research : JBR
122
(
2021
),
pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
Saved in:
8
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
9
Does brand personality and perceived product quality play a major role in mobile phone consumers' switching behaviour?
Nikhashemi, S. R.
;
Naser Valaei
;
Arun Kumar Tarofder
- In:
Global business review
18
(
2017
)
3
,
pp. 108-127
Persistent link: https://www.econbiz.de/10011745486
Saved in:
10
The influence of push-pull-mooring effects on e-wallet customer switching in Generation Z in DKI Jakarta
Yunita, Eka
;
Munandar, Jono Mintarto
- In:
The South East Asian journal of management
17
(
2023
)
1
,
pp. 1-27
Persistent link: https://www.econbiz.de/10014261276
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