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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Theorie
9,273
Youth
9,267
Relationship marketing
9,142
Beziehungsmarketing
9,114
Theory
9,102
Jugendliche
9,009
Brand management
7,644
Markenführung
7,603
Brand image
6,792
Markenimage
6,747
USA
5,941
Social Web
5,864
Social web
5,859
Customer satisfaction
5,831
Online-Handel
5,798
Online retailing
5,785
Kundenzufriedenheit
5,672
United States
5,503
Online-Marketing
5,250
Internet marketing
5,231
Deutschland
4,969
Viral marketing
4,870
Virales Marketing
4,850
Service quality
4,491
Brand
4,337
Markenartikel
4,325
Germany
4,286
Einzelhandel
4,173
Retail trade
4,133
Werbewirkung
3,785
Electronic Commerce
3,779
Advertising effects
3,744
E-commerce
3,666
Verbraucherverhalten
3,589
Experiment
3,586
Emotion
3,284
Advertising
3,187
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730
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520
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101
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65
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56
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53
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47
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13
Sammelwerk
13
Bibliografie enthalten
9
Bibliography included
9
Aufsatzsammlung
6
Collection of articles written by one author
5
Sammlung
5
Konferenzschrift
4
Case study
3
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3
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1
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4,365
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76
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1
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Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sparks, Beverley
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Cobanoglu, Cihan
8
Harun, Ahasan
8
Hsu, Maxwell K.
8
Park, Jungkun
8
Schumann, Jan Hendrik
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
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National Bureau of Economic Research
3
Springer Fachmedien Wiesbaden
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
234
International journal of hospitality management
199
Journal of business research : JBR
126
The journal of services marketing
110
International journal of contemporary hospitality management
81
Journal of hospitality marketing & management
81
Journal of travel and tourism marketing
70
Services marketing quarterly
69
The service industries journal
65
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
38
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
Tourism management : research, policies, practice
32
Psychology & marketing
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
International journal of services and operations management
27
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service research
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of strategic marketing
24
Journal of retailing
23
Managing service quality : MSQ ; an international journal
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Journal of hospitality and tourism insights
22
Journal of the Academy of Marketing Science
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
Marketing intelligence & planning
19
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ECONIS (ZBW)
4,440
EconStor
3
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1
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1
The influence of the source and valence of word-of-mouth information on post-failure and post-recovery evaluations
Hess, Ronald L. <Jr.>
;
Ring, Lawrence
- In:
Service business
10
(
2016
)
2
,
pp. 319-343
Persistent link: https://www.econbiz.de/10011722315
Saved in:
2
Exploring the impact factor o positive word-of-mouth influences satisied customers
Su, Yi-Liang
;
Lin, Tom M. Y.
;
Chang, Sue-Ting
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 430-444
Persistent link: https://www.econbiz.de/10011300157
Saved in:
3
Exploring the factors motivating e-service users'
WOM
behaviour
Li, Hongxiu
;
Liu, Yong
;
Suomi, Reima
- In:
International journal of services technology and management
19
(
2013
)
4/5/6
,
pp. 187-200
Persistent link: https://www.econbiz.de/10009791697
Saved in:
4
The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long
;
Liu, Chih-Hsing
;
Tseng, Tzu-Wen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
Saved in:
5
Service quality and price perception of service : influence on word-of-mouth and revisit intention
Liu, Chih-Hsing
;
Lee, Tingko
- In:
Journal of air transport management
52
(
2016
),
pp. 42-54
Persistent link: https://www.econbiz.de/10011602624
Saved in:
6
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
7
The impact of diurnal preferences on customer satisfaction, word of mouth and repurchasing : a study in Indian college online shoppers
Leung, Larry Sau Kei
- In:
Asia-Pacific journal of management research and innovation
16
(
2020
)
1
,
pp. 21-30
Persistent link: https://www.econbiz.de/10012210571
Saved in:
8
Complaint behaviour by third parties : exploring service quality, customer satisfaction and word-of-mouth in health clubs
Moreira, António Carrizo
;
Freitas da Silva, Pedro Miguel
- In:
International journal of sport management and marketing …
16
(
2016
)
3/6
,
pp. 152-171
Persistent link: https://www.econbiz.de/10011641960
Saved in:
9
Impact of trust in doctor caring, nurse caring and hospital administrative process on positive word of mouth : patient's and attendant's perceptions
AlOmari, Firas
;
Abu Bakar bin Abdul Hamid
- In:
International journal of business process integration …
10
(
2021
)
3/4
,
pp. 330-340
Persistent link: https://www.econbiz.de/10013450795
Saved in:
10
The impact of online shopping convenience on satisfaction, loyalty, and word-of-mouth in Indian context
Deshwal, Pankaj
;
Prakash, Shantanu
;
Agrawal, Isha
- In:
International journal of business and globalisation : IJBG
36
(
2024
)
1
,
pp. 27-38
Persistent link: https://www.econbiz.de/10015057559
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