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Assessing electronic service delivery in municipalities
Budding, Tjerk; Faber, Bram; Gradus, Raymond - 2017
In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the Internet for service delivery is seen as an important element of e-government. Based on 2014-2016 panel-data of ICT service delivery for all Dutch municipalities, we show that there is...
Persistent link: https://www.econbiz.de/10011722619
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Assessing Electronic Service Delivery in Municipalities
Budding, Tjerk - 2017
In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the Internet for service delivery is seen as an important element of e-government. Based on 2014-2016 panel-data of ICT service delivery for all Dutch municipalities, we show that there is...
Persistent link: https://www.econbiz.de/10012947207
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Municipalities' choices of service delivery modes : the influence of service, political, governance, and financial characteristics
Schoute, Martijn; Budding, Tjerk; Gradus, Raymond - In: International public management journal 21 (2018) 4, pp. 502-532
Persistent link: https://www.econbiz.de/10011942862