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The effect of e-commerce service quality factors on customer satisfaction, purchase intention, and actual purchase in Uzbekistan

Lee, Veronika; Park, Seungwook; Lee, Donhee - In: Global business and finance review 27 (2022) 3, pp. 56-74

Purpose: The purpose of this study is to analyze the impact of characteristics of the service quality of e-commerce platforms on customer satisfaction and purchase intention. Design/methodology/approach: The proposed research model and a set of hypotheses were developed and tested using...

Persistent link: https://www.econbiz.de/10013280114

Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study

Francis, Princy; Sudeep, S.; Kumar, Alok - In: International journal of Indian culture and business … 24 (2021) 1, pp. 81-102

Persistent link: https://www.econbiz.de/10012695828

An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context

Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140

Persistent link: https://www.econbiz.de/10012484043

Analysing the complexities of website functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in India

Tandon, Urvashi; Kiran, Ravi; Sah, Ash N. - In: International journal of electronic marketing and … 7 (2016) 2, pp. 115-140

Persistent link: https://www.econbiz.de/10011643577

Applying the technology acceptance and service quality models to live customer support chat for e-commerce websites

Elmorshidy, Ahmed - In: The journal of applied business research 29 (2013) 2, pp. 589-595

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Models of customer experience for B2C e-commerce enterprises

Pei, Yilei; Xue, Wanxin; Li, Dandan; Su, Yong - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 24-33

Persistent link: https://www.econbiz.de/10011529132

The impact of Web quality and playfulness on user acceptance of online retailing

Ahn, Tony; Ryu, Seewon; Han, Ingoo - In: Information & management : the internat. journal of … 44 (2007) 3, pp. 263-275

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The impact of e-service on hotels' booking : adjusted TAM framework for customers' intentions to book hotels online

Vrontis, Demetris; Massoud, Mazen; Dennaoui, Hassan; El … - In: Global business & economics review 26 (2022) 3, pp. 285-313

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Performance measure of online system acceptance and customer satisfaction through airlines websites in Malaysia

Khan, Humera; Dominic, P. D. D. - In: International journal of business innovation and research 12 (2017) 4, pp. 508-524

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The role of online shopping service quality in e-retailing towards online shopping intention : testing the moderation mechanism in UTAUT

Amjad-ur-Rehman, Muhammad; Qayyum, Abdul; Javed, Basharat - In: Pakistan journal of commerce and social sciences 13 (2019) 3, pp. 680-703

The purpose of this research study isto examine the influence of online shopping service quality on online shopping intention with the mediating role of online shopping drivers and the moderating role of offline brand trust. The authors collected the data from 167 university students across...

Persistent link: https://www.econbiz.de/10012107784

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