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Objective – This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its impact on customer satisfaction.Methodology/Technique – Questionnaires were distributed to 300 people, with 286 respondents having completed and returned the questionnaires. A...
Persistent link: https://www.econbiz.de/10012922529
Objective – This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its impact on customer satisfaction.Methodology/Technique – Questionnaires were distributed to 300 people, with 286 respondents having completed and returned the questionnaires. A...
Persistent link: https://www.econbiz.de/10012926692
.The paper examine three independent factors i.e. Bank services, Bank reputation and religious perspective along with a mediator … done using SPSS (edition 22) software. The Result of the study shows that there is positive relation among Bank services …, Bank Image and religious Perspective on customer satisfaction which directly leading to customer loyalty. With the help of …
Persistent link: https://www.econbiz.de/10012980368
Microfinance is an emerging concept which is improving the socioeconomic status of customers. This study assesses customer satisfaction of clients of Islamic and conventional microfinance providers using a sample of 578 clients i.e. 289 from each side. Akhuwat and Kashf (Islamic microfinance)...
Persistent link: https://www.econbiz.de/10011881235
.Methodology/Technique – An online survey was used in the present research to explore factors that can influence commercial bank users' intention … to use FinTech services in Malaysia. The data for the current study was gathered from bank users who aged at least 18 … the most influential determinants that affect bank customers' behavioural intention to use FinTech services in Malaysia …
Persistent link: https://www.econbiz.de/10013223164
respondent organization, i.e., ICICI Bank have been contacted to measure their satisfaction level with regard to the ATM facility …
Persistent link: https://www.econbiz.de/10013105276
The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...
Persistent link: https://www.econbiz.de/10013113349
bank offered them all financial inclusion schemes and employees motivate them to use the banking services …
Persistent link: https://www.econbiz.de/10012828271
reputation. Based on the findings, bank management tends to consider to integrate the product quality, service quality, and … evaluation tool for the government and Islamic bank management to strengthen the country's economy. …
Persistent link: https://www.econbiz.de/10014505247
. Resultsare drawn from a self-completed survey of a convenience sample of 145 TunisianIslamic bank customers for the year 2018 …
Persistent link: https://www.econbiz.de/10012482881