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Customer Loyalty Toward Islamic and Conventional Banks; Mediator Role of Customer Satisfaction
Rahman, Amin - 2016
.The paper examine three independent factors i.e. Bank services, Bank reputation and religious perspective along with a mediator … done using SPSS (edition 22) software. The Result of the study shows that there is positive relation among Bank services …, Bank Image and religious Perspective on customer satisfaction which directly leading to customer loyalty. With the help of …
Persistent link: https://www.econbiz.de/10012980368
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The Determinants of Service Quality and its Impact on Customer Satisfaction (A Survey of Islamic Banks Customers in Indonesia)
Wahyuni, Salamah - 2018
Objective – This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its impact on customer satisfaction.Methodology/Technique – Questionnaires were distributed to 300 people, with 286 respondents having completed and returned the questionnaires. A...
Persistent link: https://www.econbiz.de/10012926692
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The Determinants of Service Quality and Its Impact on Customer Satisfaction (A Survey of Islamic Banks Customers in Indonesia)
Wahyuni, Salamah - 2018
Objective – This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its impact on customer satisfaction.Methodology/Technique – Questionnaires were distributed to 300 people, with 286 respondents having completed and returned the questionnaires. A...
Persistent link: https://www.econbiz.de/10012922529
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Service quality and the moderating effect of Shari'ah perception on client satisfaction : a comparison of Islamic and conventional microfinance in Pakistan
Khan, Sarah; Akhter, Waheed - In: Cogent economics & finance 5 (2017) 1, pp. 1-20
Microfinance is an emerging concept which is improving the socioeconomic status of customers. This study assesses customer satisfaction of clients of Islamic and conventional microfinance providers using a sample of 578 clients i.e. 289 from each side. Akhuwat and Kashf (Islamic microfinance)...
Persistent link: https://www.econbiz.de/10011881235
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Customers' Demographic Profile and Satisfaction in E-Banking Services : A Study of Indian Banks
Kumbhar, Vijay M. - 2012
The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...
Persistent link: https://www.econbiz.de/10013113349
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An Empirical Analysis of Satisfaction of Selected Customers Availing ATM Services of ICICI Bank
Pahwa, Manvinder Singh - 2012
respondent organization, i.e., ICICI Bank have been contacted to measure their satisfaction level with regard to the ATM facility …
Persistent link: https://www.econbiz.de/10013105276
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Bank Customers’ Annotations Regarding Banking Services
Singhal, Parmod Kumar - 2020
bank offered them all financial inclusion schemes and employees motivate them to use the banking services …
Persistent link: https://www.econbiz.de/10012828271
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Customer satisfaction in the digital era : evidence from Islamic banking
Zouari, Ghazi; Abdelhedi, Marwa - In: Journal of innovation and entrepreneurship : JIE 10 (2021), pp. 1-18
. Resultsare drawn from a self-completed survey of a convenience sample of 145 TunisianIslamic bank customers for the year 2018 …
Persistent link: https://www.econbiz.de/10012482881
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Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective
Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19
In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty and gain financial stability. A dearth of...
Persistent link: https://www.econbiz.de/10012297683
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Customer loyalty to Islamic banks : evidence from Indonesia
Fianto, Bayu Arie; Gan, Christopher; Widiastuti, Tika; … - In: Cogent business & management 7 (2020) 1, pp. 1-27
used to determine the factors of customer loyalty of state-owned and private Islamic bank. The findings suggest that the …
Persistent link: https://www.econbiz.de/10012655131