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~subject:"Dienstleistungsqualität"
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IEEE transactions on engineering management : EM
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The TQM journal : the international review of organizational improvement
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Proposing and empirically investigating a mobile-based outpatient healthcare service delivery framework using stimulus-organism-response theory
Chudhery, Muhammad Adnan Zahid
;
Safdar, Sarah
;
Huo, Jiazhen
- In:
IEEE transactions on engineering management : EM
70
(
2023
)
8
,
pp. 2668-2681
Persistent link: https://www.econbiz.de/10014364618
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A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
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