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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,912
Konsumentenverhalten
80,432
Experiment
43,954
Entwicklungshilfe
28,590
Theorie
21,063
Development aid
20,915
Theory
20,757
Entwicklungsländer
9,486
Relationship marketing
9,051
Beziehungsmarketing
9,024
Developing countries
7,888
USA
7,588
Brand management
7,579
Markenführung
7,538
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7,194
Deutschland
6,977
Brand image
6,736
Spieltheorie
6,712
Markenimage
6,696
Game theory
6,566
Germany
6,081
Customer satisfaction
5,723
Online-Handel
5,641
Online retailing
5,630
Kundenzufriedenheit
5,565
Social Web
4,951
Social web
4,949
Online-Marketing
4,617
Internet marketing
4,602
Service quality
4,505
Welt
4,336
Brand
4,323
Markenartikel
4,313
World
4,226
Einzelhandel
4,214
Retail trade
4,174
Vertrauen
4,091
Confidence
4,053
Werbewirkung
3,781
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770
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3,889
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573
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97
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79
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75
Hochschulschrift
67
Thesis
48
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30
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Collection of articles of several authors
13
Sammelwerk
13
Bibliografie enthalten
9
Bibliography included
9
Aufsatzsammlung
6
Collection of articles written by one author
5
Konferenzschrift
5
Sammlung
5
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3
Fallstudie
3
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4,383
German
76
French
2
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Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Bujisic, Milos
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
Kim, Woo Gon
7
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National Bureau of Economic Research
6
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Taylor and Francis.
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
232
International journal of hospitality management
195
Journal of business research : JBR
120
The journal of services marketing
107
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
38
Journal of service management
32
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
Marketing intelligence & planning
19
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ECONIS (ZBW)
4,458
EconStor
4
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1
Guilt from promise-breaking and trust in markets for expert services : theory and
experiment
Beck, Adrian
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10003948472
Saved in:
2
Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.
;
Singh, Siddharth S.
;
Westbrook, …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
Saved in:
3
The effects of self-awareness on consumer attributions and satisfaction
Stuart, Jennifer Ames
-
2003
Persistent link: https://www.econbiz.de/10003564891
Saved in:
4
Understanding the consequences of information systems service quality on IS service reuse
Kettinger, William J.
;
Park, Sung-hee Sunny
;
Smith, …
- In:
Information & management : the internat. journal of …
46
(
2009
)
6
,
pp. 335-341
Persistent link: https://www.econbiz.de/10003876657
Saved in:
5
Guilt from promise-breaking and trust in markets for expert services : theory and
experiment
Beck, Adrian
;
Kerschbamer, Rudolf
;
Qiu, Jianying
; …
-
2010
broken, and guilt is exacerbated by higher interaction prices. An
experiment
qualitatively confirms our predictions: (1) most …
Persistent link: https://www.econbiz.de/10003944278
Saved in:
6
Guilt from promise-breaking and trust in markets for expert services : theory and
experiment
Beck, Adrian
;
Kerschbamer, Rudolf
;
Qiu, Jianying
; …
-
2010
Persistent link: https://www.econbiz.de/10008658103
Saved in:
7
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
8
Evaluating servicescape designs using a VR-based laboratory
experiment
: a case of a duty-free shop
Kwon, Ryeok-Hwan
;
Kim, Kwang-jae
;
Kim, Ki-Hun
;
Hong, Yoo Suk
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 32-40
Persistent link: https://www.econbiz.de/10011347847
Saved in:
9
How to design personalization in a context of customer retention : who personalizes what and to what extent?
Kwon, Kwiseok
;
Kim, Cookhwan
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 101-116
Persistent link: https://www.econbiz.de/10009730271
Saved in:
10
Contigent fee caps, screening, and the quality of legal services
Cotten, Stephen J.
;
Santore, Rudy
- In:
International review of law and economics
32
(
2012
)
3
,
pp. 317-328
Persistent link: https://www.econbiz.de/10009657377
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