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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Balanced scorecard
9
Balanced Scorecard
6
Job satisfaction
5
Führungsstil
4
Leadership style
4
Taiwan
4
Arbeitszufriedenheit
3
Firm performance
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Unternehmenserfolg
3
Accounting
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Bank
2
Beziehungsmarketing
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Contingency theory
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Einzelhandel
2
Factor analysis
2
Faktorenanalyse
2
Germany
2
Kontingenztheorie
2
Relationship marketing
2
Retail trade
2
Service quality
2
Strategic management
2
Strategisches Management
2
Transformational leadership
2
balanced scorecard
2
change commitment
2
corporate performance
2
leadership behaviour
2
mediated relations
2
moderated relations
2
organisational BSC
2
organisational change
2
performance measurement
2
transformational leadership
2
trust
2
Acceptance sampling
1
Accounting standards
1
Activity based costs
1
Arbeitsgruppe
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Islam, Majidul
2
Yang, Yi-feng
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Hsu, Cheng-Se
1
Mia, Lokman
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Benchmarking : an international journal ; BIJ
1
International journal of business excellence
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ECONIS (ZBW)
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The impact of company learning and growth capabilities on the customer-related performance
Islam, Majidul
;
Yang, Yi-feng
;
Mia, Lokman
- In:
Benchmarking : an international journal ; BIJ
19
(
2012
)
2
,
pp. 137-158
Persistent link: https://www.econbiz.de/10009547491
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2
Studies of CRM : management capabilities and the mediating role of customer satisfaction
Hsu, Cheng-Se
;
Islam, Majidul
;
Yang, Yi-feng
- In:
International journal of business excellence
10
(
2016
)
2
,
pp. 264-282
Persistent link: https://www.econbiz.de/10011666285
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