The present paper studies the importance of social servicescape factors to customer satisfaction in middle-priced restaurant services. This paper fills the existing literature gap on the importance of social servicescape factors onto customers' satisfaction in middle-priced services. A survey of...

This article seeks to reveal the most important elements of the physical and social servicescape in determining customer satisfaction and the intention to recommend the service during COVID-19-related restrictions. The necessity to wear masks, maintain social distance and other COVID-19...