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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,818
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80,338
Theorie
9,640
Theory
9,455
Relationship marketing
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4,671
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4,497
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4,486
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4,486
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4,360
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4,311
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4,303
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4,157
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4,153
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4,147
Retail trade
4,116
Environmental consciousness
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Han, Heesup
30
Mattila, Anna S.
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Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
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Park, Jungkun
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Qu, Hailin
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Sparks, Beverley
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Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
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Kim, Woo Gon
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Springer Fachmedien Wiesbaden
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Journal of retailing and consumer services
230
International journal of hospitality management
194
Journal of business research : JBR
121
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
International journal of quality and service sciences
29
The international journal of bank marketing : IJBM
29
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
Marketing intelligence & planning
19
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ECONIS (ZBW)
4,312
EconStor
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1
Why should hotels go green? : insights from guests experience in green hotels
Merli, Roberto
;
Preziosi, Michele
;
Acampora, Alessia
; …
- In:
International journal of hospitality management
81
(
2019
),
pp. 169-179
Persistent link: https://www.econbiz.de/10012128332
Saved in:
2
Green consumerism, green perceived value, and restaurant revisit intention : millennials' sustainable consumption with moderating effect of green perceived quality
Riva, Farzana
;
Magrizos, Solon
;
Rubel, Mohammad Rabiul …
- In:
Business strategy and the environment
31
(
2022
)
7
,
pp. 2807-2819
Persistent link: https://www.econbiz.de/10013463174
Saved in:
3
A reflection of greenwashing practices in the hospitality industry : a scoping review
Majeed, Salman
;
Kim, Woo Gon
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 1125-1146
Persistent link: https://www.econbiz.de/10013546116
Saved in:
4
The impact of green experience on customer satisfaction : evidence from TripAdvisor
Yu, Yixiu
;
Li, Xu
;
Jai, Tun-Min Catherine
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1340-1361
Persistent link: https://www.econbiz.de/10011732096
Saved in:
5
Impact of perceived quality, perceived value and perceived price on satisfaction and purchase intention towards eco-friendly products
Walia, Sargam Bahl
;
Kumar, Harish
- In:
International journal of green economics : IJGE
16
(
2022
)
2
,
pp. 101-114
Persistent link: https://www.econbiz.de/10014312166
Saved in:
6
The role of environmental attitude in a nature-based festival : the case of Boryeong Mud Festival
Choi, Youngjoon
;
Buzinde, Christine N.
;
Kerstetter, Deborah
- In:
Tourism analysis : an interdisciplinary tourism & …
17
(
2012
)
4
,
pp. 417-429
Persistent link: https://www.econbiz.de/10009688878
Saved in:
7
The effect of destination employee service quality on tourist environmentally responsible behavior : A moderated mediation model incorporating environmental commitment, destination...
He, Xuehuan
;
Cheng, Jin
;
Swanson, Scott R.
;
Su, LuJun
; …
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013326534
Saved in:
8
Buffering effects of brand community identification in service failures : the role of customer citizenship behaviors
Mandl, Leonhard
;
Hogreve, Jens
- In:
Journal of business research : JBR
107
(
2020
),
pp. 130-137
Persistent link: https://www.econbiz.de/10012156727
Saved in:
9
The role of customer experience in the formation of customer engagement in the retail banking industry : mediation and moderation analysis
Chepur, Jyothi
;
Bellamkonda, Raja Shekhar
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 357-387
Persistent link: https://www.econbiz.de/10014309491
Saved in:
10
Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal
;
Amini, Ahdia
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 91-108
Persistent link: https://www.econbiz.de/10012106926
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