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Agglomeration as a driver of the volume of electronic word of mouth in the restaurant industry
Liu, Angela Xia; Steenkamp, Jan-Benedict E. M.; Zhang, Jurui - In: Journal of marketing research : JMR 55 (2018) 4, pp. 507-523
Persistent link: https://www.econbiz.de/10011912729
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What is quality? : an integrative framework of processes and states
Golder, Peter N.; Mitra, Debanjan; Moorman, Christine - In: Journal of marketing 76 (2012) 4, pp. 1-23
Persistent link: https://www.econbiz.de/10009782931
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Customer perceptions of product quality : a longitudinal study ; Report No. 05-120
Mitra, Debanjan; Golder, Peter N. - In: MSI reports : working paper series (2005) 4, pp. 71-92
Persistent link: https://www.econbiz.de/10003294222
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Service quality and gobal competitiveness : evidence from global service firms
Wenbin, Sun; Pang, Jing - In: Journal of service theory and practice : JSTP 27 (2017) 6, pp. 1058-1080
Persistent link: https://www.econbiz.de/10011811519
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Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong; Pang, Jing; Gursoy, Dogan - In: Journal of business research : JBR 153 (2022), pp. 102-114
Persistent link: https://www.econbiz.de/10013533975