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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Malaysia
17,109
Dienstleistungssektor
12,402
Service industry
11,395
Input-Output-Analyse
7,966
Input-output analysis
7,788
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1,504
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1,468
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1,436
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1,313
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1,304
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1,298
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1,291
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1,291
Service quality
1,278
Dienstleistung
1,202
EU-Staaten
1,200
EU countries
1,163
Bank
1,132
Schätzung
1,099
Services
1,078
Firm performance
1,051
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1,050
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1,046
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Rahman, Zillur
8
Osman, Zahir
7
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Wirtz, Jochen
6
Amin, Muslim
5
Gustafsson, Anders
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Rust, Roland T.
5
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Ghazali Musa
4
Gong, Taeshik
4
Ishak Ismail
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
Licht, Georg
4
Moch, Dietmar
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Sentosa, Ilham
4
Sharma, Piyush
4
Sousa, Rui
4
Tai, Yang-Fei
4
Ukko, Juhani
4
Witell, Lars
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Wünderlich, Nancy V.
4
Anderson, Sidney
3
Barnes, Donald C.
3
Basu, Rana
3
Bhola, Prabha
3
Bitner, Mary Jo
3
Boon-Cheong Chew
3
Bowen, David E.
3
Cham Tat Huei
3
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Fidschi
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International Conference on Services Management <North Cyprus)>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
1
Verlag Dr. Kovač
1
World Bank Group
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The journal of services marketing
41
The service industries journal
33
Journal of business research : JBR
29
Journal of retailing and consumer services
27
Services marketing quarterly
23
Journal of service management
22
International journal of hospitality management
21
Journal of service research
19
Journal of service research : JSR
19
Service business
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
International journal of quality & reliability management
16
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of services and operations management
13
International journal of quality and service sciences
12
International journal of services, economics and management
12
International journal of contemporary hospitality management
11
International journal of productivity and quality management : IJPQM
10
International journal of services and operations management : IJSOM
10
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
Cogent business & management
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of business excellence : IJBEX
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Journal of air transport management
6
Journal of hospitality marketing & management
6
Managing service quality : MSQ ; an international journal
6
Psychology & marketing
6
The TQM journal : the international review of organizational improvement
6
Total quality management & business excellence
6
Asia Pacific journal of marketing and logistics
5
International journal of business excellence
5
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
5
International journal of production research
5
International journal of services technology and management
5
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ECONIS (ZBW)
1,263
EconStor
4
OLC EcoSci
3
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1
Der Einfluss von Immaterialität und Kundenmitwirkung auf das Produktivitätscontrolling bei Dienstleistungen : dargestellt am Beispiel von Weiterbildungsleistungen
Reckenfelderbäumer, Martin
- In:
Controlling : Zeitschrift für erfolgsorientierte …
20
(
2008
)
8/9
,
pp. 415-421
Persistent link: https://www.econbiz.de/10003746867
Saved in:
2
Market orientation, service quality and organizational performance in service organizations in
Malaysia
Thurasamy Ramayah
;
Samat, Nusrah
;
Lo May Chiun
- In:
Asia-Pacific journal of business administration
3
(
2011
)
1
,
pp. 8-27
Persistent link: https://www.econbiz.de/10009160422
Saved in:
3
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
4
A structural equation model of TQM, market orientation and service quality : evidence from a developing nation
Lam, Siew-yong
;
Lee, Voon-Hsien
;
Ooi, Keng-boon
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
3
,
pp. 281-309
Persistent link: https://www.econbiz.de/10009562206
Saved in:
5
Are TQM practices supporting customer satisfaction and service quality?
Ooi, Keng-boon
;
Lin, Binshan
;
Tan, Boon-in
;
Chong, …
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 410-419
Persistent link: https://www.econbiz.de/10009390054
Saved in:
6
Organizational learning culture and customer satisfachtion : the mediating role of normative commitment
Talat Islam
;
Norliya Ahmad Kassim
;
Ghulam Ali Rustam
; …
- In:
The learning organization : TLO ; the international …
21
(
2014
)
6
,
pp. 392-404
Persistent link: https://www.econbiz.de/10010463745
Saved in:
7
Predicting proactive service performance : the role of employee engagement and positive emotional labor among frontline hospitality employees
Muhammad Zia Aslam
;
Mohammad Nazri Mohd Nor
;
Safiah Omar
; …
- In:
Cogent business & management
7
(
2020
)
1
,
pp. 1-19
who show more deep acting. Results of an online survey study among 438 frontline hospitality employees in
Malaysia
…
Persistent link: https://www.econbiz.de/10012627543
Saved in:
8
Standardization, customization, and customer loyalty in service industry
Kasiri, Leila Agha
;
Shaheen Mansori
- In:
Journal of marketing analytics : JMA
4
(
2016
)
2/3
,
pp. 66-76
Persistent link: https://www.econbiz.de/10011662824
Saved in:
9
Examining the service value chain of hypermarket retail brand value in
Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
10
Enablers of contact centre service excellence : a practioner's perspective
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of business excellence
11
(
2017
)
3
,
pp. 381-396
Persistent link: https://www.econbiz.de/10011734410
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