The significance of banking in any economy can never be overlooked. These banks provide a flow to the money which is the life blood of any economy. Banking Revolution through ATMs has made banks available in almost all the streets of the country by both public as well as private sector banks....

Universities are increasingly operating in Erbil. There is fierce competition among these universities to attract students. Students' satisfaction has become increasingly important for university to survive. The purpose of this study is to find the perception status of students' satisfaction and...

In the context of a sharp decrease in the citizens' standard of living, and of the increase in unemployment and the need to upgrade local infrastructure, public authorities throughout the country face some major challenges. On the one hand, they have to ensure the cash flow needed to support...

The major aim of the research paper is to measure the impact of employee performance on service quality in commercial banks. Primary data has been collected from the bank employees in Manmunai North and Kattankudy divisional secretariat areas in Batticaloa District. Stratified random sampling...

The study is about an analysis of the customers' satisfaction towards the services provided by BASIC Bank Limited. Customers' satisfaction regarding the services of the bank depends on several factors. So, first of all, in order to analyze customers' satisfaction level, factors which are used as...

The main purpose of this paper is to study the customers' evaluation from three similar markets, aiming at finding significant differences among three types of answers. Service quality was measured by using an existing scale from the literature, thus SERVPERF was selected to evaluate three types...

Banking sector in Sri Lanka is characterized by increased competition and this intensified rivalry among banks has led them to think seriously about how to compete effectively. Service quality is pivotal in this situation in securing, and acquiring customers to strengthen their core competitive...

The quality of online education is of interest to universities around the world. Only high quality and cyclical evaluation are the conditions for obtaining students' satisfaction with this form of education. In the pandemic era, digital dissemination and open education have become a special...

The purpose of this quantitative research was to investigate the basis and perception of mobile money (MM) service among Nigerian university students. The paper adopted a positivistic ontology and descriptive survey design. Two hundred and fifty students from five universities in the southeast...

Large numbers of consumers in India frequently do on-line line shopping. E-retailers at this juncture are more concerned for acquiring more and more new consumers who shop online, or first time visitors -prospective online shoppers. For developing positive attitude and perception towards...