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Linking service design to value creation and service research
Andreassen, Tor Wallin; Kristensson, Per; Lervik-Olsen, Line - In: Journal of service management 27 (2016) 1, pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
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Servitization and operations management : a service dominant-logic approach
Smith, Laura; Maull, Roger; Ng, Irene - In: International journal of operations & production … 34 (2014) 2, pp. 242-269
Persistent link: https://www.econbiz.de/10010249723
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Service design in healthcare : a segmentation-based approach
Engström, Jon; Norin, Olof; De Gosson de Varennes, Serge; … - In: Journal of service management 33 (2022) 6, pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
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Service system transformation through service design : linking analytical dimensions and service design approaches
Koskela-Huotari, Kaisa; Patrício, Lia; Zhang, Jie; … - In: Journal of business research : JBR 136 (2021), pp. 343-355
Persistent link: https://www.econbiz.de/10012663303
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The materials of service design
Blomkvist, Johan; Clatworthy, Simon; Holmlid, Stefan - 2023
"If Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan Holmlid explore this question by establishing a discourse around the materials of service design, discussing materials as a means to...
Persistent link: https://www.econbiz.de/10014466851
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Design for experience : a public service design approach in the age of digitalization
Trischler, Jakob; Westman Trischler, Jessica - In: Public management review 24 (2022) 8, pp. 1251-1270
Persistent link: https://www.econbiz.de/10013355296
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The performance impact of industrial services and service orientation on manufacturing companies
Kohtamaki, Marko; Hakala, Henri; Partanen, Jukka; … - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 463-485
Persistent link: https://www.econbiz.de/10011400721
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Capability antecedents and performance outcomes of servitization : differences between basic and advanced services
Sousa, Rui; Silveira, Giovani J. C. da - In: International journal of operations & production … 37 (2017) 4, pp. 444-467
Persistent link: https://www.econbiz.de/10011661449
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Free-to-fee transformation of industrial services
Mustak, Mekhail; Ulaga, Wolfgang; Grohmann, Marcella Maria - In: Journal of service research 26 (2023) 1, pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
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Investigating a revised service transition concept
Benedettini, Ornella; Neely, Andy D. - In: Service business 12 (2018) 4, pp. 701-730
Persistent link: https://www.econbiz.de/10011919761