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Water Utility Service Quality Index : a customer-centred approach for assessing the quality of service in the water sector
Vilarinho, Hermilio; Pereira, Miguel Alves; D'Inverno, … - In: Socio-economic planning sciences : the international … 92 (2024), pp. 1-20
Persistent link: https://www.econbiz.de/10014529005
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Quality assessment of the Portuguese public hospitals : a multiple criteria approach
Rocha, António; Costa, Ana Sara; Figueira, José Rui; … - In: Omega : the international journal of management science 105 (2021), pp. 1-28
Persistent link: https://www.econbiz.de/10014519439
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Enhancing hospital benchmarking : a multidimensional approach to quality assessment in Portugal
Ricardo, Alexandre; Costa, Ana Sara; Figueira, José Rui - In: Socio-economic planning sciences : the international … 93 (2024), pp. 1-23
Persistent link: https://www.econbiz.de/10014551488