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Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
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Testing a customer satisfaction model for online services
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: International journal of quality and service sciences 3 (2011) 1, pp. 69-92
Persistent link: https://www.econbiz.de/10009012259
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The Digital Healthcare Revolution : Towards Patient Centricity with Digitization, Service Innovation and Value Co-creation
Toni, Martina; Mattia, Giovanni - 2022
Chapter 1: Introduction -- Chapter 2: Healthcare in the 4.0 Era of Digitization -- Chapter 3: One Digital Health.-Chapter 4: Value-Based Healthcare -- Chapter 5: Value Co-creation and Stakeholders’ Engagement -- Chapter 6: The Evolution to Patient Centricity -- Chapter 7: Patient Experience --...
Persistent link: https://www.econbiz.de/10013418844