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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
higher education institutions
219
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Education 4.0
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Quality management
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Qualitätsmanagement
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higher education
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Berbegal-Mirabent, Jasmina
2
Msosa, Steven Kayambazinthu
2
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1
Adot, Esther
1
Akhmedova, Anna
1
Al Mahmud, Abdullah
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Alvelos, Helena
1
Barbosa-Pereira, Sofia
1
Bawuro, Faiza Abubakar
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Bhaskar, Preeti
1
Cardoso, Sónia
1
Che Azlan Bin Taib
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Chonlatis Darawong
1
Danjuma, Ibrahim
1
Domingues, Pedro
1
Ertimur, Burçak
1
Franceschini, Fiorenzo
1
Gil-Doménech, Dolors
1
Gopaldas, Ahir
1
Habibu, Sharif Ahmed
1
Hasan, Nabil
1
Hsiao, Pei-Chi Kelly
1
Joshi, Amit
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Latif, Imran
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Latif, Khawaja Fawad
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Moosa, Kamran
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Mukdashine Sandmaung
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Polo Peña, Ana Isabel
1
Rahman, Azizah Abdul
1
Ribeiro-Soriano, D. Enrique
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International journal of quality & reliability management
2
Journal of marketing for higher education
2
Baltic Journal of Economic Studies
1
Expert journal of business and management
1
International journal of economics and financial issues : IJEFI
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of learning and change : IJLC
1
International journal of services and operations management : IJSOM
1
Journal of consumer marketing
1
Journal of service theory and practice : JSTP
1
Meditari accountancy research
1
Total quality management & business excellence
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ECONIS (ZBW)
15
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1
Designing servicescapes for transformative service conversations : lessons from mental health services
Gopaldas, Ahir
;
Siebert, Anton
;
Ertimur, Burçak
- In:
Journal of consumer marketing
39
(
2022
)
6
,
pp. 649-659
Persistent link: https://www.econbiz.de/10013399788
Saved in:
2
Behind league tables and ranking systems : a critical perspective of how university quality is measured
Berbegal-Mirabent, Jasmina
;
Ribeiro-Soriano, D. Enrique
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 242-266
Persistent link: https://www.econbiz.de/10011306003
Saved in:
3
The service encounter in higher education institutions : a systematic literature review
Msosa, Steven Kayambazinthu
- In:
Baltic Journal of Economic Studies
7
(
2021
)
3
,
pp. 20-28
Persistent link: https://www.econbiz.de/10012615963
Saved in:
4
The influence of student-university identification on student's advocacy intentions : the role of student satisfaction and student trust
Abdelmaaboud, Abdelhamid K.
;
Polo Peña, Ana Isabel
; …
- In:
Journal of marketing for higher education
31
(
2021
)
2
,
pp. 197-219
Persistent link: https://www.econbiz.de/10012695058
Saved in:
5
Ranking the factors that impact customers online participation in value co-creation in service sector using analytic hierarchy process
Hasan, Nabil
;
Rahman, Azizah Abdul
- In:
International journal of information systems in the …
9
(
2017
)
1
,
pp. 37-53
Persistent link: https://www.econbiz.de/10011654869
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6
The relationships among service quality, customer satisfaction, and customer loyalty in library services
Wantara, Pribanus
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 264-269
Persistent link: https://www.econbiz.de/10011661417
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7
Service quality enhancing student satisfaction in international programs of higher education institutions : a local student perspective
Chonlatis Darawong
;
Mukdashine Sandmaung
- In:
Journal of marketing for higher education
29
(
2019
)
2
,
pp. 268-283
Persistent link: https://www.econbiz.de/10012179320
Saved in:
8
In search of quality : measuring Higher Education Service Quality (HiEduQual)
Latif, Khawaja Fawad
;
Latif, Imran
;
Sahibzada, Umar Farooq
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 768-791
Persistent link: https://www.econbiz.de/10012199785
Saved in:
9
Service failure and complaints management in higher education institutions
Msosa, Steven Kayambazinthu
-
2021
Persistent link: https://www.econbiz.de/10012595331
Saved in:
10
Service performance reporting and principles-based authoritative guidance : an analysis of New Zealand higher education institutions
Hsiao, Pei-Chi Kelly
;
Low, Mary
;
Scott, Tom
- In:
Meditari accountancy research
32
(
2024
)
2
,
pp. 367-395
Persistent link: https://www.econbiz.de/10014514059
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