Narrow search
Showing 1 - 10 of 2,678
Cover Image
The influence of employee goal orientations and employee self-efficacy on perceived service quality
Bodouva, Jamie J. - In: International journal of management and marketing … 8 (2015) 2, pp. 37-51
Persistent link: https://www.econbiz.de/10011384525
Cover Image
Exploring quality management practices and its pattern analysis in Indian service SMEs
Basu, Rana; Bhola, Prabha - In: Journal of enterprising culture 23 (2015) 2, pp. 199-235
Persistent link: https://www.econbiz.de/10011525537
Cover Image
Research on factors affecting organizational structure, operating mechanism and audit quality : an empirical study in Vietnam
Phan Thanh Hai; Chuc Anh Tu; Le Duc Toan - In: Journal of business economics and management 20 (2019) 3, pp. 526-545
This research aims to determine factors affecting and the level of their influence on organizational structure, operating mechanism and audit quality in the Vietnamese market. In this paper, the methodology used by the authors is mixed method. Combination of the qualitative research method and...
Persistent link: https://www.econbiz.de/10012175758
Cover Image
An exploratory study of business excellence in implementation in the United Arab Emirates (UAE) public sector : management and employee perceptions
McAdam, Rodney; Keogh, William; El Tigani, Adil Ahmed; … - In: International journal of quality & reliability management 30 (2013) 4, pp. 426-445
Persistent link: https://www.econbiz.de/10009748524
Cover Image
Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Cover Image
Benchmarking Six Sigma implementation in services companies operating in an emerging economy
Miguel, Paulo Augusto Cauchick; Carvalho, Marly M. - In: Benchmarking : an international journal ; BIJ 21 (2014) 1, pp. 62-76
Persistent link: https://www.econbiz.de/10010250547
Cover Image
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando; Corbò, Michele - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Cover Image
Breaking the silence : determinants of voice for quality improvement in hospitals
Nembhard, Ingrid M.; Labao, Israel; Savage, Shantal - In: Health care management review : HCM review 40 (2015) 3, pp. 225-236
Persistent link: https://www.econbiz.de/10011296119
Cover Image
Business excellence in Versicherungsunternehmen
Lohse, Ute - 2001
Persistent link: https://www.econbiz.de/10001550500