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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
79,895
Konsumentenverhalten
79,687
Export
17,273
Marketing management
16,275
Marketingmanagement
16,235
Theorie
13,257
Theory
13,221
Relationship marketing
10,329
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10,274
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9,392
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8,372
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6,917
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6,195
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5,978
Customer satisfaction
5,685
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5,669
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5,668
Kundenzufriedenheit
5,646
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5,389
Internet marketing
5,363
Social Web
5,316
Social web
5,316
Import
5,315
China
4,630
Marketing
4,555
Brand
4,541
Markenartikel
4,499
Service quality
4,463
Einzelhandel
4,342
Retail trade
4,321
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3,943
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3,874
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3,860
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Grewal, Dhruv
10
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Bolton, Ruth N.
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Kim, Jinkyung Jenny
7
Kim, Woo Gon
7
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
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Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Journal of retailing and consumer services
232
International journal of hospitality management
199
Journal of business research : JBR
124
The journal of services marketing
106
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
77
Services marketing quarterly
68
Journal of travel and tourism marketing
65
The service industries journal
65
Cogent business & management
49
Journal of service research : JSR
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
38
Journal of service management
33
Asia Pacific journal of marketing and logistics
32
Tourism management : research, policies, practice
32
International journal of quality and service sciences
29
The international journal of bank marketing : IJBM
29
Journal of air transport management
28
The TQM journal : the international review of organizational improvement
28
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
Journal of strategic marketing
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of retailing
25
Journal of service research
25
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of the Academy of Marketing Science
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Journal of service theory and practice
20
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,447
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1
Quality
imports
and quality exports : micro evidence from China
Li, Hongbing
;
Cai, Hongbo
;
Lin, Xuedong
;
Gu, Junyi
- In:
Emerging markets, finance & trade : a journal of the …
56
(
2020
)
1
,
pp. 106-125
Persistent link: https://www.econbiz.de/10012211225
Saved in:
2
The impact of banks adoption of multi-channels mix on the internet banking service encounter quality : the case of Arab Middle East region
Migdadi, Yazan Khalid Abed-Allah
;
Omary, Ola Maher Al.
- In:
International journal of services and standards
12
(
2017
)
1
,
pp. 47-63
Persistent link: https://www.econbiz.de/10011874861
Saved in:
3
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
4
Service brand equity and employee brand commitment
Kimpakorn, Narumon
;
Tocquer, Gerard
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 378-388
Persistent link: https://www.econbiz.de/10008653367
Saved in:
5
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
6
Others service experiences : emotions, perceived justice, and behavior
Mattila, Anna
;
Hanks, Lydia
;
Wang, Chenya
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 552-571
Persistent link: https://www.econbiz.de/10010371632
Saved in:
7
Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
; …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 531-555
Persistent link: https://www.econbiz.de/10010405201
Saved in:
8
Customer responses to employee deviance : a conservation of resources perspective
Boukis, Achilleas
;
Yalkin, Cagri
- In:
Journal of customer behaviour
18
(
2019
)
3
,
pp. 191-214
Persistent link: https://www.econbiz.de/10012257477
Saved in:
9
Effects of perceived justice on the behavioral intention of customers in the banking sector
Mainardes, Emerson Wagner
;
Silva, Marinalva Barros da
; …
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
1
,
pp. 27-49
Persistent link: https://www.econbiz.de/10013336230
Saved in:
10
How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen
;
Shum, Cass
;
Min, Hyounae
;
Ding, Ye
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310677
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