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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Relationship marketing
26,164
Beziehungsmarketing
25,379
Consumer behaviour
8,966
Konsumentenverhalten
8,895
Intangible assets
5,545
Customer satisfaction
5,507
Kundenzufriedenheit
5,407
Immaterielle Werte
5,404
Service quality
3,967
Theorie
3,532
Theory
3,532
Human resources
3,270
Humanressourcen
3,267
Deutschland
3,228
Germany
3,160
Balanced Scorecard
3,090
Balanced scorecard
2,936
Brand management
2,642
Markenführung
2,627
Lieferantenmanagement
2,223
Supplier relationship management
2,223
Social Web
2,076
Social web
2,076
Personalmanagement
1,983
Human Resource Management
1,982
Brand image
1,937
Markenimage
1,931
Marketingmanagement
1,898
Marketing management
1,895
Electronic Commerce
1,754
USA
1,728
United States
1,697
E-commerce
1,694
Strategisches Management
1,662
Performance measurement
1,608
Online-Marketing
1,596
Internet marketing
1,591
Unternehmenserfolg
1,588
Firm performance
1,567
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Online availability
All
Undetermined
1,890
Free
606
Type of publication
All
Article
3,380
Book / Working Paper
555
Type of publication (narrower categories)
All
Article in journal
3,194
Aufsatz in Zeitschrift
3,194
Aufsatz im Buch
181
Book section
181
Hochschulschrift
97
Thesis
81
Graue Literatur
77
Non-commercial literature
77
Arbeitspapier
49
Working Paper
49
Collection of articles of several authors
30
Sammelwerk
30
Conference paper
25
Konferenzbeitrag
25
Bibliografie enthalten
24
Bibliography included
24
Case study
22
Fallstudie
22
Aufsatzsammlung
18
Lehrbuch
7
Textbook
7
Reprint
6
Guidebook
5
Ratgeber
5
Konferenzschrift
4
Bibliografie
2
Collection of articles written by one author
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
Sammlung
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
Handbook
1
Handbuch
1
Mehrbändiges Werk
1
Mikroform
1
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Language
All
English
3,685
German
250
French
2
Italian
1
Swedish
1
Author
All
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Woratschek, Herbert
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
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Institution
All
European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
76
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of hospitality marketing & management
55
Services marketing quarterly
52
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
43
Journal of service management
37
Journal of service research
32
The TQM journal : the international review of organizational improvement
32
Cogent business & management
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of quality and service sciences
25
The international journal of bank marketing : IJBM
25
Journal of the Academy of Marketing Science
23
Marketing intelligence & planning
23
Asia Pacific journal of marketing and logistics
22
Total quality management & business excellence
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
International journal of services, economics and management
19
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of electronic marketing and retailing : IJEMR
17
International journal of quality & reliability management
17
International journal of services and operations management : IJSOM
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of Asian finance, economics and business : JAFEB
16
Journal of marketing
16
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Source
All
ECONIS (ZBW)
3,935
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1
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1
The determinants of service recovery in the retail industry : a study of micro and small enterprises in Ghana
Crabbe, Margaret J.
;
Acquaah, Moses
- In:
African journal of economic and management studies : AJEMS
7
(
2016
)
1
,
pp. 54-74
Persistent link: https://www.econbiz.de/10011560487
Saved in:
2
The role of customer relations for innovativeness and customer satisfaction : a comparison of service industries
Bellingkrodt, Silvia
;
Wallenburg, Carl Marcus
- In:
The international journal of logistics management
26
(
2015
)
2
,
pp. 254-274
Persistent link: https://www.econbiz.de/10011478920
Saved in:
3
How small service failures drive customer defection : introducing the concept of microfailures
Sands, Sean
;
Campbell, Colin L.
;
Shedd, Lois
;
Ferraro, Carla
- In:
Business horizons
63
(
2020
)
4
,
pp. 573-584
Persistent link: https://www.econbiz.de/10012287580
Saved in:
4
The differential treatment of women during service recovery : how perceived social power affects consumers' postfailure compensation
Cummings, Krista Hill
;
Seitchik, Allison E.
- In:
Business horizons
63
(
2020
)
5
,
pp. 647-658
Persistent link: https://www.econbiz.de/10012301448
Saved in:
5
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
6
Customer relationship management : an approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad
;
Darzi, Mushtag Ahmad
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 388-410
Persistent link: https://www.econbiz.de/10011593782
Saved in:
7
Assessing the opportunities and behaviors of banking clients in Romania : an analysis of the use of online banking applications
David, Simona
- In:
Academic journal of economic studies
5
(
2019
)
2
,
pp. 63-73
Persistent link: https://www.econbiz.de/10012039017
Saved in:
8
Knocking sovereign customers off their pedestals? : when contact staff educate, amateurize, and penalize deviant customers
Rouquet, Aurélien
;
Suquet, Jean-Baptiste
- In:
Human relations : towards the integration of the social …
74
(
2021
)
12
,
pp. 2075-2101
Persistent link: https://www.econbiz.de/10012662984
Saved in:
9
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
10
The impact of company learning and growth capabilities on the customer-related performance
Islam, Majidul
;
Yang, Yi-feng
;
Mia, Lokman
- In:
Benchmarking : an international journal ; BIJ
19
(
2012
)
2
,
pp. 137-158
Persistent link: https://www.econbiz.de/10009547491
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