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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,876
Konsumentenverhalten
79,754
Children
18,715
Kinder
17,760
Theorie
10,810
Theory
10,754
Motivation
10,009
Relationship marketing
9,079
Beziehungsmarketing
9,015
Brand management
7,734
Markenführung
7,633
Hong Kong
7,448
USA
7,387
United States
6,966
Brand image
6,808
Markenimage
6,733
Hongkong
6,578
Customer satisfaction
5,794
Kundenzufriedenheit
5,602
Online retailing
5,589
Online-Handel
5,586
Deutschland
5,542
Germany
5,206
Social Web
4,970
Social web
4,970
Online-Marketing
4,604
Internet marketing
4,598
Service quality
4,499
China
4,423
Brand
4,365
Markenartikel
4,344
Experiment
4,257
Health
4,210
Einzelhandel
4,203
Retail trade
4,195
Gesundheit
4,174
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3,765
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3,740
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77
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
Kim, Woo Gon
7
Lee, Seonjeong
7
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OECD
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1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
Weltbank
1
World Bank
1
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Journal of retailing and consumer services
231
International journal of hospitality management
195
Journal of business research : JBR
120
The journal of services marketing
108
Journal of hospitality marketing & management
79
International journal of contemporary hospitality management
77
Journal of travel and tourism marketing
68
Services marketing quarterly
66
The service industries journal
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
38
Journal of service management
33
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
28
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
Journal of service research
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Total quality management & business excellence
24
Journal of retailing
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of the Academy of Marketing Science
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Journal of service theory and practice
20
Managing service quality : MSQ ; an international journal
20
International journal of services and operations management : IJSOM
19
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,439
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1
Consumer e-shopping acceptance : antecedents in a technology acceptance model
Ha, Sejin
;
Stoel, Leslie
- In:
Journal of business research : JBR
62
(
2009
)
5
,
pp. 565-571
Persistent link: https://www.econbiz.de/10003846911
Saved in:
2
Does formality matter? : effects of employee
clothing
formality on consumers' service quality expectations and store image perceptions
Yan, Ruoh-nan
;
Yurchisin, Jennifer
;
Watchravesringkan, …
- In:
International journal of retail & distribution management
39
(
2011
)
5
,
pp. 346-362
Persistent link: https://www.econbiz.de/10009155492
Saved in:
3
Store format choice and relationship quality in apparel retail : a study of young and early-middle aged shoppers in New Delhi region
Triparthi, Gaurav
;
Dave, Kartik
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 479-487
Persistent link: https://www.econbiz.de/10009768988
Saved in:
4
Impact of service quality on apparel Retail Customer Satisfaction-a study of select Metropolitan City Hyderabad
Nallamalli, Udaya Bhaskar
;
Shekhar, B.Raja
- In:
Journal of management research
3
(
2011
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10009726025
Saved in:
5
Female customers' expectation of the service offering and their perception of the service quality in an emerging
clothing
market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
6
The effect of 3D product quality (3D-Q) on perceived risk and purchase intentions : the case of apparel online retailers
Algharabat, Read S.
;
Shatnawi, Tamather
- In:
International journal of electronic business
11
(
2014
)
3
,
pp. 256-273
Persistent link: https://www.econbiz.de/10010475727
Saved in:
7
The store-as-a-brand strategy : the effect of store environment on customer responses
Kumar, Archana
;
Kim, Youn-kyung
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 685-695
Persistent link: https://www.econbiz.de/10010407241
Saved in:
8
An empirical study on apparel retail store choice : importance-performance analysis
Shukla, Vishal
;
Pathak, Vivek Kumar
- In:
Reinventing management strategies : the design for …
,
(pp. 90-98)
.
2014
Persistent link: https://www.econbiz.de/10010436509
Saved in:
9
An investigation of antedecents and consequences of consumers' attitudes towards an apparel website
Lee, Zui Chih
;
Hodges, Nancy
;
Watchravesringkan, Kittichai
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 138-157
Persistent link: https://www.econbiz.de/10011586451
Saved in:
10
Mobile commerce website success : antecedents of consumer satisfaction and purchase intention
Chi, Ting
- In:
Journal of internet commerce
17
(
2018
)
3
,
pp. 189-215
Persistent link: https://www.econbiz.de/10011987455
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