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Hospital service quality measurement models : patients from Asia, Europe, Australia and America
Thawesaengskulthai, Natcha; Wongrukmit, Patcharin; … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1029-1041
Persistent link: https://www.econbiz.de/10011440789
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Special issue: Quality excellence in Taiwan : theories and practices
Dahlgaard, Jens Jörn (contributor) - 2014
Persistent link: https://www.econbiz.de/10010468829
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Theory of attractive quality and the Kano methodology - the past, the present, and the future
Witell, Lars; Löfgren, Martin; Dahlgaard, Jens Jörn - In: Total quality management & business excellence : an … 24 (2013) 11, pp. 1241-1252
Persistent link: https://www.econbiz.de/10010207256
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A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn; Pugna, Adrian; Potra, Sabine; … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
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A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon; Dahlgaard, Jens Jörn; Dahlgaard-Park, Su Mi - In: Total quality management & business excellence : an … 29 (2018) 9, pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
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The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina; Izvercian, Monica; Pugna, Adrian Pavel - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
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From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang; Reyes, Lidia; Dahlgaard, Jens Jörn; … - In: International journal of quality and service sciences 14 (2022) 2, pp. 217-237
Persistent link: https://www.econbiz.de/10013330611