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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Knowledge management
47
Wissensmanagement
32
Innovation
31
Quality management
29
Qualitätsmanagement
29
Innovation management
22
Innovationsmanagement
22
Intangible assets
20
Immaterielle Werte
18
Firm performance
13
Italy
13
Performance measurement
13
Performance-Messung
13
Unternehmenserfolg
13
Knowledge transfer
12
Organisatorischer Wandel
12
Organizational change
12
Customer satisfaction
11
Italien
11
Learning organization
11
Lernende Organisation
11
Service quality
11
Wissen
11
Wissenstransfer
11
Arts
10
Business start-up
10
Denmark
10
Nachhaltige Entwicklung
10
Sustainable development
10
Unternehmensgründung
10
Value creation
10
Betriebliche Wertschöpfung
9
Creativity
9
Entrepreneurship
9
Entrepreneurship approach
9
Intellectual capital
9
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9
Management
9
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9
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6
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1
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English
10
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Dahlgaard, Jens Jörn
7
Dahlgaard-Park, Su Mi
2
Schiuma, Giovanni
2
Bartuševičienė, Ilona
1
Butkus, Mindaugas
1
Carlucci, Daniela
1
Chen, Chi-Kuang
1
Dargenyte-Kacileviciene, Laura
1
Grønholdt, Lars
1
Izvercian, Monica
1
Kim, Min Gyu
1
Löfgren, Martin
1
Mocan, Marian
1
Negrea, Romeo
1
Potra, Sabina Alina
1
Potra, Sabine
1
Pugna, Adrian
1
Pugna, Adrian Pavel
1
Rakauskienė, Ona Gražina
1
Renna, Paolo
1
Reyes, Lidia
1
Shin, Wan Seon
1
Thawesaengskulthai, Natcha
1
Volodzkienė, Lina
1
Witell, Lars
1
Wongrukmit, Patcharin
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Equilibrium : quarterly journal of economics and economic policy
1
Health care management science
1
International journal of quality and service sciences
1
Key challenges and opportunities for quality, sustainability and innovation in the fourth industrial revolution : quality and service management in the fourth industrial revolution - sustainability and value co-creation
1
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ECONIS (ZBW)
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1
Digital customer experience : an emerging theme in customer service excellence
Grønholdt, Lars
- In:
Key challenges and opportunities for quality, …
,
(pp. 143-152)
.
2021
Persistent link: https://www.econbiz.de/10012506167
Saved in:
2
Hospital service quality measurement models : patients from Asia, Europe, Australia and America
Thawesaengskulthai, Natcha
;
Wongrukmit, Patcharin
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1029-1041
Persistent link: https://www.econbiz.de/10011440789
Saved in:
3
Special issue: Quality excellence in Taiwan : theories and practices
Dahlgaard, Jens Jörn
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010468829
Saved in:
4
Theory of attractive quality and the Kano methodology - the past, the present, and the future
Witell, Lars
;
Löfgren, Martin
;
Dahlgaard, Jens Jörn
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1241-1252
Persistent link: https://www.econbiz.de/10010207256
Saved in:
5
A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn
;
Pugna, Adrian
;
Potra, Sabine
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
Saved in:
6
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
7
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
Saved in:
8
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang
;
Reyes, Lidia
;
Dahlgaard, Jens Jörn
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
Saved in:
9
Evaluating service quality dimensions as antecedents to outpatient satisfaction using back propagation neural network
Carlucci, Daniela
;
Renna, Paolo
;
Schiuma, Giovanni
- In:
Health care management science
16
(
2013
)
1
,
pp. 37-44
Persistent link: https://www.econbiz.de/10009721779
Saved in:
10
The impact of organizational resilience on the quality of public services : application of structural equation modeling
Butkus, Mindaugas
;
Schiuma, Giovanni
; …
- In:
Equilibrium : quarterly journal of economics and …
18
(
2023
)
2
,
pp. 461-489
Persistent link: https://www.econbiz.de/10014430557
Saved in:
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