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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Malaysia
17,011
Qualitätsmanagement
16,330
Quality management
14,430
Implementation
4,498
Einführung
2,829
Service quality
2,773
Theorie
2,321
Theory
2,317
Deutschland
2,101
Germany
1,933
Product quality
1,615
Produktqualität
1,605
Thailand
1,542
Indonesien
1,398
Indonesia
1,364
Unternehmenserfolg
1,326
Firm performance
1,320
Industrie
1,305
Prozessmanagement
1,298
Manufacturing industries
1,286
SME
1,243
TQM
1,226
KMU
1,224
Business process management
1,184
Supply chain
1,150
Lieferkette
1,141
Standardisierung
1,141
Standardization
1,138
Customer satisfaction
1,122
USA
1,092
Kundenzufriedenheit
1,058
Erfolgsfaktor
1,011
United States
1,010
Success factor
976
Singapur
954
India
952
Singapore
920
Indien
909
Philippinen
904
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Online availability
All
Undetermined
1,055
Free
459
Type of publication
All
Article
2,063
Book / Working Paper
664
Journal
7
Type of publication (narrower categories)
All
Article in journal
1,896
Aufsatz in Zeitschrift
1,896
Aufsatz im Buch
161
Book section
161
Hochschulschrift
141
Thesis
120
Graue Literatur
112
Non-commercial literature
112
Arbeitspapier
56
Working Paper
56
Collection of articles of several authors
46
Sammelwerk
46
Conference paper
36
Konferenzbeitrag
36
Bibliografie enthalten
33
Bibliography included
33
Case study
30
Fallstudie
30
Konferenzschrift
25
Aufsatzsammlung
22
Amtsdruckschrift
18
Government document
18
Conference proceedings
16
Lehrbuch
10
Textbook
9
Handbook
8
Handbuch
8
Collection of articles written by one author
4
Sammlung
4
Guidebook
3
Nachschlagewerk
3
Ratgeber
3
Reference book
3
Advisory report
2
Bibliografie
2
Glossar enthalten
2
Glossary included
2
Gutachten
2
Mehrbändiges Werk
2
Multi-volume publication
2
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English
2,389
German
351
Czech
1
French
1
Polish
1
Spanish
1
Author
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Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Osman, Zahir
7
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Amin, Muslim
5
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
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Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag <Berlin>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
94
International journal of productivity and quality management : IJPQM
69
The TQM journal : the international review of organizational improvement
64
International journal of quality & reliability management
61
Quality management journal : QMJ
48
Total quality management & business excellence
43
International journal of quality and service sciences
35
International journal of services and operations management
33
International journal of production research
25
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
20
Cogent business & management
19
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
International journal of services, economics and management
18
Journal of retailing and consumer services
18
Health care management review : HCM review
17
Service business
16
Journal of air transport management
15
Managing service quality : MSQ ; an international journal
15
Amfiteatru economic : an economic and business research periodical
14
International journal of business information systems : IJBIS
14
International journal of contemporary hospitality management
14
International journal of six sigma and competitive advantage : IJSSCA
14
European research studies
13
The service industries journal
13
International journal of production economics
12
European journal of operational research : EJOR
11
International journal of services and operations management : IJSOM
11
Journal of business research : JBR
11
Services marketing quarterly
11
The accounting review : a publication of the American Accounting Association
11
Business process management journal
10
International journal of services and standards
10
Journal of hospitality marketing & management
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
International journal of business excellence : IJBEX
9
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Source
All
ECONIS (ZBW)
2,732
OLC EcoSci
2
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1
Exploring quality management practices and its pattern analysis in Indian service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
Journal of enterprising culture
23
(
2015
)
2
,
pp. 199-235
Persistent link: https://www.econbiz.de/10011525537
Saved in:
2
An exploratory study of business excellence in
implementation
in the United Arab Emirates (UAE) public sector : management and employee perceptions
McAdam, Rodney
;
Keogh, William
;
El Tigani, Adil Ahmed
; …
- In:
International journal of quality & reliability management
30
(
2013
)
4
,
pp. 426-445
Persistent link: https://www.econbiz.de/10009748524
Saved in:
3
Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
4
Benchmarking Six Sigma
implementation
in services companies operating in an emerging economy
Miguel, Paulo Augusto Cauchick
;
Carvalho, Marly M.
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
1
,
pp. 62-76
Persistent link: https://www.econbiz.de/10010250547
Saved in:
5
Design and blueprinting for total quality management
implementation
in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
6
Breaking the silence : determinants of voice for quality improvement in hospitals
Nembhard, Ingrid M.
;
Labao, Israel
;
Savage, Shantal
- In:
Health care management review : HCM review
40
(
2015
)
3
,
pp. 225-236
Persistent link: https://www.econbiz.de/10011296119
Saved in:
7
Qualitätsmanagementsysteme in Banken : Konzeption und Implementierung im filialgebundenen Standardgeschäft unter besonderer Berücksichtigung der Qualitätsmessung
Klee, Jürgen
-
2002
Persistent link: https://www.econbiz.de/10001639676
Saved in:
8
Business excellence in Versicherungsunternehmen
Lohse, Ute
-
2001
Persistent link: https://www.econbiz.de/10001550500
Saved in:
9
Examining enterprise resource planning post
implementation
and employees' performance in Smalland medium enterprises using DeLone and McLean's information system
success
model
Ghani, Erlane K.
;
Siti Aimi Mohamad Yasin
;
Mazurina Mohd Ali
- In:
International journal of financial research
10
(
2019
)
3
,
pp. 153-169
Persistent link: https://www.econbiz.de/10012320488
Saved in:
10
What patients do and their impact on
implementation
: an ethnographic study of participatory quality improvement projects in English acute hospitals
Boaz, Annette
;
Robert, Glenn
;
Locock, Louise
;
Sturmey, …
- In:
Journal of health organization and management
30
(
2016
)
2
,
pp. 258-278
Persistent link: https://www.econbiz.de/10011580736
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