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Dienstleistungssektor
Service quality
21,605
Dienstleistungsqualität
20,854
Ghana
10,756
Customer satisfaction
6,501
Kundenzufriedenheit
6,318
Consumer behaviour
4,644
Konsumentenverhalten
4,596
Relationship marketing
4,241
Beziehungsmarketing
4,230
Qualitätsmanagement
2,590
Quality management
2,549
Wirtschaftsprüfung
2,508
Financial audit
2,502
Privatkundengeschäft
2,244
Deutschland
1,933
Personal banking
1,884
Krankenhaus
1,847
Hospital
1,836
Germany
1,797
Health care
1,653
Gesundheitsversorgung
1,622
Personalmarketing
1,587
USA
1,548
United States
1,520
Theorie
1,503
Theory
1,470
HR marketing
1,356
Bank
1,337
Gesundheitswesen
1,328
Health care system
1,302
Product quality
1,216
Produktqualität
1,205
Customer service
1,198
service quality
1,184
Kundenservice
1,141
Service industry
1,063
Indien
842
India
841
Schätzung
839
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Undetermined
533
Free
138
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Article
891
Book / Working Paper
177
Journal
1
Type of publication (narrower categories)
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Article in journal
840
Aufsatz in Zeitschrift
840
Aufsatz im Buch
53
Book section
53
Graue Literatur
33
Non-commercial literature
33
Working Paper
28
Arbeitspapier
26
Collection of articles of several authors
20
Sammelwerk
20
Hochschulschrift
19
Thesis
14
Conference paper
12
Konferenzbeitrag
12
Aufsatzsammlung
10
Case study
9
Fallstudie
9
Bibliografie enthalten
3
Bibliography included
3
Nachschlagewerk
3
Reference book
3
Bibliografie
2
Conference proceedings
2
Konferenzschrift
2
Amtliche Publikation
1
Amtsdruckschrift
1
Festschrift
1
Government document
1
Guidebook
1
Handbook
1
Handbuch
1
Lehrbuch
1
Ratgeber
1
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1
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1
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1
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English
1,020
German
46
French
1
Italian
1
Dutch
1
Swedish
1
Author
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Rahman, Zillur
8
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Wirtz, Jochen
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Rust, Roland T.
5
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
Licht, Georg
4
Moch, Dietmar
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Sharma, Piyush
4
Sousa, Rui
4
Tai, Yang-Fei
4
Ukko, Juhani
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Anderson, Sidney
3
Barnes, Donald C.
3
Basu, Rana
3
Bhola, Prabha
3
Bitner, Mary Jo
3
Bowen, David E.
3
Chi, Nai-Wen
3
Fisk, Raymond P.
3
Frei, Frances X.
3
Gerstner, Eitan
3
Grönroos, Christian
3
Hadwich, Karsten
3
Huang, Ming-hui
3
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World Bank
3
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
British Council
1
Center for Leading Innovation & Cooperation
1
Deutsches Institut für Normung
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Fidschi
1
Frankreich / Commissariat Général du Plan
1
Great Britain / Ministry of Health
1
International Conference on Services Management <North Cyprus)>
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Universität Mannheim / Geographisches Institut
1
Verlag Dr. Kovač
1
World Bank Group
1
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Published in...
All
The journal of services marketing
41
The service industries journal
32
Journal of business research : JBR
29
Journal of retailing and consumer services
26
Journal of service management
22
International journal of hospitality management
20
Journal of service research
19
Journal of service research : JSR
19
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of services and operations management
12
International journal of quality & reliability management
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
International journal of productivity and quality management : IJPQM
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of business excellence
5
International journal of production research
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence
5
European journal of marketing
4
European journal of marketing : EJM
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of business excellence : IJBEX
4
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Source
All
ECONIS (ZBW)
1,065
EconStor
2
OLC EcoSci
2
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1
Service innovation and delivery as antecedents of satisfaction and loyalty : a study of Indian retail banking
Bhat, Ishfaq Hussain
- In:
International journal of business and globalisation : IJBG
35
(
2023
)
1/2
,
pp. 107-118
Persistent link: https://www.econbiz.de/10014388735
Saved in:
2
Service quality orientation : a apporach to diffusing mindfulness in SMEs
Owusu-Frimpong, Nana
;
Nwankwo, Sonny
- In:
International journal of quality & reliability management
29
(
2012
)
6
,
pp. 681-698
Persistent link: https://www.econbiz.de/10009620488
Saved in:
3
Consumer-based brand equity as competitive differentiator in an emerging African economy
Owusu-Frimpong, Nana
;
Effah, Ebenezer Asare
; …
- In:
The Routledge companion to business in Africa
,
(pp. 421-438)
.
2015
Persistent link: https://www.econbiz.de/10010393349
Saved in:
4
Inward internationalisation of hotel services : evidence from
Ghana
Adjei, Emmanuel Kofi
- In:
Africa-to-Africa internationalization : key issues and …
,
(pp. 129-148)
.
2016
Persistent link: https://www.econbiz.de/10011632825
Saved in:
5
Customer involvement capability and service firm performance : the mediating role of innovation
Anning-Dorson, Thomas
- In:
Journal of business research : JBR
86
(
2018
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011855330
Saved in:
6
Internal marketing for Six Sigma success : a conceptual framework
Formby, Sam K.
;
Dave, Dinesh S.
- In:
International journal of productivity and quality …
12
(
2013
)
1
,
pp. 77-93
Persistent link: https://www.econbiz.de/10009762286
Saved in:
7
Mitarbeiterkommunikation im Rahmen der Integrierten Kommunikation eines Dienstleistungsunternehmens : Grundlagen, Besonderheiten und Erfolgsfaktoren
Weiß, Alexandra
- In:
Dienstleistungsmarketing, Kommunikationspolitik und …
,
(pp. 279-319)
.
2011
Persistent link: https://www.econbiz.de/10009296378
Saved in:
8
Internationale Wettbewerbsfähigkeit von Dienstleistungsunternehmen - Ansatzpunkte für das Interne Marketing
Reckenfelderbäumer, Martin
;
Kim, Seon-Su
- In:
Internationalisierung von Dienstleistungen : Forum …
,
(pp. 295-320)
.
2005
Persistent link: https://www.econbiz.de/10002742376
Saved in:
9
Examining the antecedents of positive employee brand-related attitudes and behaviours
King, Ceridwyn
;
Grace, Debra
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 469-488
Persistent link: https://www.econbiz.de/10009535670
Saved in:
10
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
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