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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Malaysia
19
Internet
10
Quality management
9
Taiwan
9
Customer satisfaction
8
Knowledge management
8
Qualitätsmanagement
8
Customer service
6
Information technology
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Relationship marketing
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Service quality
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Beziehungsmarketing
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Dienstleistungsqualität
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E-commerce
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Electronic Commerce
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Information management
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Lieferkette
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Wissensmanagement
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China
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Kundenzufriedenheit
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Supply chain management
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TQM
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Thailand
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Business process management
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Business‐to‐business marketing
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Informationsmanagement
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Lin, Binshan
3
Ooi, Keng-boon
2
Chong, Alain Yee Loong
1
Lam, Siew-yong
1
Lee, Voon-Hsien
1
Lin, Chinho
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Nguyen, Conghoang
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Tan, Boon-in
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The journal of services marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
The relationship between TQM, learning orientation and market performance in service organisations : an empirical analysis
Lam, Siew-yong
;
Lee, Voon-Hsien
;
Ooi, Keng-boon
;
Lin, …
- In:
Total quality management & business excellence : an …
22
(
2011
)
12
,
pp. 1277-1297
Persistent link: https://www.econbiz.de/10009411436
Saved in:
2
Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho
;
Nguyen, Conghoang
;
Lin, Binshan
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
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3
Are TQM practices supporting customer satisfaction and service quality?
Ooi, Keng-boon
;
Lin, Binshan
;
Tan, Boon-in
;
Chong, …
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 410-419
Persistent link: https://www.econbiz.de/10009390054
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