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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae
;
Kim, You Jin
;
Kwak, Choonjong
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
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