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~subject:"Dienstleistungssektor"
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Past, present and future of contact centers : a literature review
Saberi, Morteza
;
Hussain, Omar Khadeer
;
Chang, Elizabeth
- In:
Business process management journal
23
(
2017
)
3
,
pp. 574-597
Persistent link: https://www.econbiz.de/10011744777
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