verify a direct effect of corporate social responsibility on service valuation and , therefore, an indirect influence on …

classic sharing-economy service businesses. Design/methodology – This paper analyzes sharing economy effects using variables … industries, such as space, transportation, and service. At this point, it is inconvenient to not have more implications …

The success in service marketing depends on the new relationships between providers and their customers. The … creating value which is later shared between the service provider and the customer. In order to establish and maintain long …-term relationship, relationship marketing should understand customer's expectations, evaluate service process and generate a proper …

the community, and providing other banking services. The development and improvement of service quality from the banks … service companies such as banks are customer satisfaction and excellent service quality in order to improve customer loyalty … and word-of-mouth behavior. This research aims to study, analyze, and explore the effect of product, service, and customer …

The major aim of the research paper is to measure the impact of employee performance on service quality in commercial … positive relationship with service quality. Further results imply that employee performance has high impact on service quality …

Ensuring effective customer service requires targeted efforts in a number of areas, one of which is to develop service … standards for each market segment. Differentiating customer service is achieved by adopting different standards according to the …. The development of service standards uses the results of its analyzes and assessments. Standards relating to customer …

of measuring customer profitability, analyzes the connection- service' expenses, a cost-effective client and presents the … application of the ABC method - analysis to distinguish the customer service policy …

marketing performance when small- and medium-sized enterprises (SMEs) are located within a service cluster. The three main …'s market orientation and marketing performance, this type of analysis has not been carried out on service SMEs in geographic …