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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Service quality
21,605
Dienstleistungsqualität
20,854
Customer satisfaction
15,419
Kundenzufriedenheit
13,835
Service industry
11,395
Consumer behaviour
8,225
Konsumentenverhalten
8,033
Relationship marketing
7,279
Beziehungsmarketing
7,229
Gastronomie
3,297
Gastgewerbe
3,220
Restaurant industry
3,151
Deutschland
3,092
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3,022
Hospitality industry
3,017
Qualitätsmanagement
2,977
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2,921
Quality management
2,905
Germany
2,756
Wirtschaftsprüfung
2,512
Financial audit
2,506
Krankenhaus
2,421
Hospital
2,405
Theorie
2,375
Theory
2,330
Innovation
1,885
Tourismuswirtschaft
1,705
Tourism industry
1,704
Health care
1,656
Gesundheitsversorgung
1,618
India
1,612
Dienstleistung
1,575
Customer service
1,571
Indien
1,570
Hotel industry
1,517
Hotellerie
1,515
Tourism
1,480
Kundenservice
1,468
Industrie
1,465
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Gallouj, Fai͏̈z
41
Mattoo, Aaditya
41
Corsten, Hans
35
Kaiser, Ulrich
35
Rubalcaba-Bermejo, Luis
32
Cuadrado Roura, Juan R.
30
Daniels, Peter W.
30
Miles, Ian D.
28
Djellal, Faridah
27
Wirtz, Jochen
26
Bosch, Gerhard
23
Bruhn, Manfred
23
Talib, Faisal
23
Edvardsson, Bo
22
Hoekman, Bernard M.
22
Gornig, Martin
21
Rahman, Zillur
21
Falk, Martin
20
Gössinger, Ralf
20
Ghani, Ejaz
19
Kowalkowski, Christian
19
Nerb, Gernot
19
Philippe, Jean
19
Audretsch, David B.
18
Görg, Holger
18
Shepherd, Ben
18
Witell, Lars
18
Hipp, Christiane
17
Morikawa, Masayuki
17
Gupta, Poonam
16
Peters, Bettina
16
Petit, Pascal
16
Savona, Maria
16
Bryson, John R.
15
Büttgen, Marion
15
Evangelista, Rinaldo
15
Gustafsson, Anders
15
Hempell, Thomas
15
Léo, Pierre-Yves
15
Park, Donghyun
15
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OECD
49
National Bureau of Economic Research
36
UNCTAD
27
Europäische Kommission / Statistisches Amt
26
Europäische Kommission
16
Organisation for Economic Co-operation and Development
14
Springer Fachmedien Wiesbaden
14
Deutsches Institut für Wirtschaftsforschung
13
Edward Elgar Publishing
13
World Bank
13
USA / Bureau of the Census
12
Centre on Transnational Corporations
11
Zentrum für Europäische Wirtschaftsforschung
10
Österreichisches Institut für Wirtschaftsforschung
10
International Trade Centre
9
Malaysia / Jabatan Perangkaan
9
Thailand / Samnakngān sathiti hǣng chāt
9
Asian Development Bank
8
Allgemeines Treuunternehmen
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IGI Global
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Institut national de la statistique et des études économiques <Frankreich>
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Nordrhein-Westfalen / Landesamt für Datenverarbeitung und Statistik
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Frankreich / Commissariat Général du Plan
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Statistik Austria
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Weltbank
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World Trade Organization
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Deutschland / Statistisches Bundesamt
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Europäische Gemeinschaften / Kommission
5
Fraunhofer-Institut für Systemtechnik und Innovationsforschung
5
Friedrich-Ebert-Stiftung
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Institut für Weltwirtschaft
5
Instytut Ekonomiky <Kiew>
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Macau / Direcção dos Serviços de Estatística e Censos
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Nordrhein-Westfalen
5
Philippinen / National Statistics Office
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Singapur / Department of Statistics
5
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
5
American Marketing Association
4
Erasmus Research Institute of Management
4
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
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The service industries journal
270
Journal of business research : JBR
95
The journal of services marketing
85
SpringerLink / Bücher
77
Service business
61
International journal of production economics
59
Journal of service management
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
42
Structural change and economic dynamics : SC+ED
38
NBER working paper series
36
Discussion paper
35
International journal of services and operations management
33
Regional studies
33
Working paper
33
European journal of operational research : EJOR
31
International journal of hospitality management
30
The journal of business & industrial marketing
30
Journal of service research
29
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
ifo Schnelldienst
29
Services marketing quarterly
28
Ifo Schnelldienst
27
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of production research
23
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
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ECONIS (ZBW)
11,661
USB Cologne (EcoSocSci)
415
EconStor
245
RePEc
46
ArchiDok
17
OLC EcoSci
15
BASE
2
Other ZBW resources
1
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1
The value of measuring customer satisfaction
Cho, Jihoon
;
Aribarg, Anohca
;
Manchanda, Puneet
-
2017
-
This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
Saved in:
2
Assessment of service innovation in the quick service restaurants
Sarangal, Rajani Kumari
;
Singh, Rajesh
- In:
International journal of business innovation and …
32
(
2023
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014438450
Saved in:
3
Mediating role of customer experience between innovation and performance : a study of Quick Service Restaurants (QSRs)
Singh, Rajesh
;
Sarangal, Rajani Kumari
;
Sharma, Priyanka
- In:
Enlightening tourism : ET ; a pathmaking journal
10
(
2020
)
2
,
pp. 239-269
Persistent link: https://www.econbiz.de/10012583749
Saved in:
4
Shopping behaviour and consumer choice in branded vegetarian food restaurants
Catherine, S.
;
Magesh, R.
- In:
International journal of economic research
12
(
2015
)
2
,
pp. 431-437
Persistent link: https://www.econbiz.de/10011419848
Saved in:
5
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
6
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
7
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
8
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
9
Evaluation of customer satisfaction attributes on hospitality services
Otoo, Frank Nana Kweku
;
Kaur, Manpreet
;
Ameyaw, Godfred …
-
2022
Persistent link: https://www.econbiz.de/10013407364
Saved in:
10
Cultural differences and McDonald's : a multi-country comparative study
Khan, Mahmood A.
;
Sobaih, Abu Elnasr E.
;
Lee, Kyuho
; …
- In:
International journal of business and globalisation : IJBG
31
(
2022
)
4
,
pp. 391-411
Persistent link: https://www.econbiz.de/10013476779
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