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Service productivity gains through information and communication technology applications: a service marketing approach

Kowalkowski, Christian - In: International journal of knowledge management studies : … 2 (2008) 1, pp. 96-114

Persistent link: https://www.econbiz.de/10003654649

Practices and experiences : challenges and opportunities for value research

Helkkula, Anu; Kelleher, Carol; Pihlström, Minna - In: Journal of service management 23 (2012) 4, pp. 554-570

Persistent link: https://www.econbiz.de/10009619534

Transformative hospitality services : a conceptualization and development of organizational dimensions

Gallan, Andrew S.; Kabadayi, Sertan; Ali, Faizan; … - In: Journal of business research : JBR 134 (2021), pp. 171-183

Persistent link: https://www.econbiz.de/10012643724

Co-creating service experience

Jaakkola, Elina - 2015

The objective of this eBook is to bring service experience co-creation into the spotlight and to present state-of-the-art research that advances our understanding of this phenomenon and provides future directions for researchers and practitioners. As a whole, this eBook serves as an opening to...

Persistent link: https://www.econbiz.de/10012679136

Emotional strategizing in service innovation

Koskull, Catharina von; Strandvik, Tore; Tronvoll, Bård - In: Management decision : MD 54 (2016) 2, pp. 270-287

Persistent link: https://www.econbiz.de/10011459586

How platforms foster service innovations

Edvardsson, Bo; Tronvoll, Bård - In: Organizational dynamics : a quarterly review of … 49 (2020) 3, pp. 1-8

Persistent link: https://www.econbiz.de/10012290787

Service ecosystem design : propositions, process model, and future research agenda

Vink, Josina; Koskela-Huotari, Kaisa; Tronvoll, Bård; … - In: Journal of service research 24 (2021) 2, pp. 168-186

Persistent link: https://www.econbiz.de/10012522519

What service transition? : rethinking established assumptions about manufacturers' service-led growth strategies

Kowalkowski, Christian; Windahl, Charlotta; Kindström, … - In: Industrial marketing management : the international … 45 (2015), pp. 59-69

Persistent link: https://www.econbiz.de/10010530577

A lean approach for service productivity improvements : synergy or oxymoron?

Carlborg, Per; Kindström, Daniel; Kowalkowski, Christian - In: Managing service quality : MSQ ; an international journal 23 (2013) 4, pp. 291-304

Persistent link: https://www.econbiz.de/10009769857

Enabling service innovation : a dynamic capabilities approach

Kindström, Daniel; Kowalkowski, Christian; Sandberg, Erik - In: Journal of business research : JBR 66 (2013) 8, pp. 1063-1073

Persistent link: https://www.econbiz.de/10009756195