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Dienstleistungssektor
Theorie
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Chakraborty, Ayon
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Carneiro, Matheus Borges
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Jayaraman, Raja
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Kronsbein, Daniel
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Business process management journal
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International journal of process management and benchmarking : IJPMB
1
International journal of production research
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Services marketing quarterly
1
The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
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Case study analysis of Six Sigma implementation in service organisations
Chakraborty, Ayon
;
Tan, Kay Chuan
- In:
Business process management journal
18
(
2012
)
6
,
pp. 992-1019
Persistent link: https://www.econbiz.de/10009684771
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2
Implementation of service systems on the shop-floor level in financial service companies : empirical evidence from Australia and Germany
Leyer, Michael
;
Kronsbein, Daniel
;
Willis, Richard
; …
- In:
International journal of production research
54
(
2016
)
11/12
,
pp. 3229-3242
Persistent link: https://www.econbiz.de/10011496958
Saved in:
3
Special issue: Service improvement and innovation
Chakraborty, Ayon
(
contributor
)
- In:
International journal of process management and …
4
(
2014
)
1
,
pp. 3-108
Persistent link: https://www.econbiz.de/10010390791
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4
Service research in Asia : research paradigm and productivity
Vashishth, Abhishek
;
Chakraborty, Ayon
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 285-300
Persistent link: https://www.econbiz.de/10012179187
Saved in:
5
Lean and its impact on sustainability performance in service companies : results from a pilot study
Lizarelli, Fabiane Letícia
;
Chakraborty, Ayon
;
Antony, Jiju
- In:
The TQM journal : the international review of …
35
(
2023
)
3
,
pp. 698-718
Persistent link: https://www.econbiz.de/10014321365
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