With the fast-pace growth on apartment buildings in major cities in Indonesia, it is interesting to investigate the underlying reasons behind such high growth rates. Relying on the perspective of employee competence and prevailing activities on customer relationship management (CRM), this study...

In the concept of Balanced Scorecard, internal process is included as one of the scorecards to be balanced by organizations. Such internal processes are classified into 2 (two) sub-sections; production process and business process. However, most organizations may have paid substantial attention...